Question 1
Explain why work organisations and planning methods appropriate to the industry sector are necessary. (150-200 words)
Question 2
Conduct independent research and write 500 words to explain:
• The leadership function
• Management roles and responsibilities
• Operations functions
Question 3
List five systems or procedures that support work operations in the hospitality sector.
Question 4
What are some of the concepts of quality assurance and how would quality management / control or assurance be managed and implemented in the workplace? (100-200 words)
Question 5
Describe some of the sustainability considerations for frontline operational management. Conduct independent research if necessary (400-500 words)
Question 6
What is time management and how does it help leaders and managers plan work? (150-200 words)
Question 7
List five principles for delegation. Explain why you should refrain from interfering once you have delegated a task to a worker. (130 words)
Question 8
Managers and supervisors require effective problem-solving and decision-making processes and techniques so they can apply them to workplace issues. List at least 10 issues that might require effective problem-solving in the hospitality, tourism or travel industry.
Question 9
In the hospitality industry it is necessary that managers and supervisors understand the industrial or legislative issues that affect the work organisation and are appropriate to the industry sector. List at least 10 of these issues that managers must aware of
