RTO 41111 CRICOS 03487C
Student Assessment Tasks
BSBINM601 Manage Knowledge and Information
Table of Contents
Table of Contents 2
Assessment Information 3
Assessment Instructions 5
Student Assessment Agreement 6
Assessment Task 1 Cover Sheet 7
Assessment Task 1: Written Questions 8
Assessment Task 1 Instructions 10
Assessment Task 1 Checklist 16
Assessment Task 2 Cover Sheet 17
Assessment Task 2: Information and Knowledge Management Project 18
Assessment Task 2 Instructions 20
Assessment Task 2 Checklist 25
Assessment Information
The assessment tasks for BSBINM601 Manage knowledge and information are included in this Student Assessment Tasks booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.
As the Assessment Tasks for this unit of competency may be undertaken as open book assessment (where you may have researched student resources that have been provided to you for this unit of competency or where you may have conducted research utilising the internet. In either case, for performance or knowledge evidence you must cite your resource as part of your evidence.
Assessment Plan
| Assessment Task | Overview |
| 1. Written Questions | You must correctly answer all questions. |
| 2. Knowledge And Information Management Project | You are required to research a case study company and write a report to assist the Management Team to make some business decisions. You will then meet with the Management Team and ensure that informed decisions are made. You will then have to carry out some tasks related to the decisions made and determine how best to communicate these to stakeholders. |
Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per VTI’s assessment appeals process.
You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.
Naming the documents
It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
- Unit Identification Code
- Assessment Task Number
- Activity Number
- Document Title (if appropriate)
- Student Name and ID
- Date it was created
For example, BSBINM601 AT2 Briefing Report Joan Smith 20/10/19
Additional Resources
You will be provided with the following resources before you begin Assessment Task 2
- Briefing Report Template
- Business Plan
- Communication Plan Template
- Finance Policy and Procedures
- Financial Data
- Forecasts Spreadsheet Template
- Information Management Policy and Procedures Template
- Profit and Loss Statements
- Staff Survey Results
- Student Feedback
Assessment Instructions
Each assessment task in this booklet consists of the following:
Assessment Task Cover Sheet
This must be filled out, signed and submitted together with your assessment responses.
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or not satisfactory (NS). If you did not submit a task by the required date, Did Not Submit (DNS) will be recorded. If your work has been assessed as being not satisfactory, your assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per
VTI’s re-assessment policy.
Depending on the task, this may include
- resubmitting incorrect answers to questions (such as short answer questions and case studies)
- resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
- redoing a role play after being provided with appropriate feedback about your performance
- being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.
Assessment Task Information
This gives you:
- a summary of the assessment task
- information on the resources to be used
- submission requirements
- re-submission opportunities if required
Assessment Task Instructions
These give questions to answer or tasks which are to be completed.
Your answers need to be written or typed up using software as indicated in the Assessment Task Instructions.
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses.
Student Assessment Agreement
Make sure you read through the assessments in this booklet before you fill out and sign the agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit? Yes No
Do you understand the requirements of the assessments for this unit? Yes No
Do you agree to the way in which you are being assessed? Yes No
Do you have any specific needs that should be considered? Yes No
If so, explain these in the space below.
Do you understand your rights to re-assessment? Yes No
Do you understand your right to appeal the decisions made in an assessment? Yes No
| Student name | |
| Student number | |
| Student signature | |
| Date | |
| Assessor name | |
| Assessor signature | |
| Date |
Assessment Task 1 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
| Student name | |
| Student ID number | |
| Student signature | |
| Date |
Assessor declaration
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
| Assessor name | ||||
| Assessor signature | ||||
| Date | ||||
| Assessment outcome | S | NS | DNS | Resubmission Y N |
Feedback
Student result response
My performance in this assessment task has been discussed and explained to me.
I would like to appeal this assessment decision.
| Student signature | |
| Date |
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Assessment Task 1: Written Questions
Task summary
This is an open book test, to be completed in the classroom.
A time limit of 2 hours to answer the questions is provided.
You need to answer all of the written questions correctly.
Write the answers in the space provided. If you require additional space, please attach extra A4 sheets
Required
- Access to textbooks and other learning materials
- Computer with internet access
Timing
Your assessor will advise you of the due date of this assessment.
Submit
- Answers to all questions
Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.
Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.
Assessment Task 1 Instructions
Provide answers to all of the questions below:
- Describe at least two types of existing technology that can be used in knowledge and information management.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
- Describe an emerging technology that can be used in knowledge and information management.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
- Explain all of the following methods of analysis and their relevance to decision making.
a) correlation calculations
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
b) short to medium-term term and long-term trend analyses
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
c) probability assessment
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
d) regulation analyses
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
d) dynamic programming
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
e) linear programming
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
f) queuing theory
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
g) Simulation
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
h) transportation methodology
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
- Outline three key features of management information systems and decision support systems
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
- Explain how risk management plans can be used in making decisions about actions to be taken for a business.
Your Source:
Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)
s
Assessment Task 1 Checklist
Note to Assessor: When assessing student evidence for this assessment task, you must assess the evidences submitted by student in accordance with Rules of Evidence and Principles of Assessment (Standards for RTO’s 2015- Clause 1.8)
| Student’s name: | |||
| Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? | Completed successfully | Comments | |
| Yes | No | ||
| Question 1 | |||
| Question 2 | |||
| Question 3 a | |||
| Question 3 b | |||
| Question 3 c | |||
| Question 3 d | |||
| Question 3 e | |||
| Question 3 f | |||
| Question 3 g | |||
| Question 3 h | |||
| Question 4 | |||
| Question 5 | |||
| Task Outcome: | Satisfactory | Not Satisfactory | |
| Assessor signature | |||
| Assessor name | |||
| Date |
Assessment Task 2 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
I understand that If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
| Student name | |
| Student ID number | |
| Student signature | |
| Date |
Assessor declaration
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
| Assessor name | ||||
| Assessor signature | ||||
| Date | ||||
| Assessment outcome | S | NS | DNS | Resubmission Y N |
Feedback
Student result response
My performance in this assessment task has been discussed and explained to me.
I would like to appeal this assessment decision.
| Student signature | |
| Date |
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Assessment Task 2: Information and Knowledge Management Project
Task summary
Students are required to research a case study company and write a report to assist the Management Team to make some business decisions. They will then meet with the Management Team and ensure that informed decisions are made. Students will then have to carry out some tasks related to the decisions made and determine how best to communicate these to the stakeholders.
This assessment is to be completed in the simulated work environment in VTI.
Required
- Access to textbooks and other learning materials
- Computer with Microsoft Office and internet access
- Briefing Report Template
- Business Plan
- Communication Plan Template
- Finance Policy and Procedures
- Financial Data
- Forecasts Spreadsheet Template
- Information Management Policy and Procedures Template
- Profit and Loss Statements
- Staff Survey Results
- Student Feedback
Timing
Your assessor will advise you of the due date of these submissions.
Submit
- Briefing Report and Forecasts Spreadsheet
- An invitation to join a Dropbox account
- Screen shot
- Updated Communication Plan
- Updated Information Management Policy and Procedures
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Assessment Task 2 Instructions
Carefully read the following:
King Edward VII College has been operating since 2015. The College is based in Melbourne CBD and has an additional campus in Sydney. The College offers a range of courses in management, marketing, human resources and international business. It currently has 195 students enrolled across all of its courses and both campuses. Courses are offered at all levels, from Certificate II to Graduate Diploma.
King Edward VII College is very popular due to its competitive pricing structure, innovative teaching methods and state of the art facilities.
The College currently employs 24 staff members that include the CEO, a Sales and Marketing Manager and Sales and Marketing Assistant, Promotions Officer, Human Resources Manager, Operations Manager, Administration Manager, Office Assistant, Receptionist, Academic Manager, Student Services Officer and approximately 14 trainers and assessors.
Currently the company is preparing the financial forecasts and projections for the year ahead.
The College is planning to open two new campuses, one in Brisbane and one in Adelaide in the next year, and that will have to be factored into the forecasts.
As the Operations Manager for King Edward VII College, you have been tasked to prepare the financial forecasts and projections for the upcoming year. This will be used to inform the preparation of budgets and to develop a deeper understanding of the business’s potential.
You will also be required to look at various data storage and access systems that could be adopted, and that have the potential to grow with the business.
Complete the following activities:
- Write a business expansion Briefing Report.
You are required to write a report to inform a staff meeting on the proposed company expansion.
To do this you will need to review the company’s:
- Business Plan
- Financial Policy and Procedures
- Financial Data
- Profits and Loss Statements for the previous three years.
- Staff Survey Results
- Student Feedback
Your report is to include the following:
- A review of business performance data
- Financial forecast. Use the Forecasts Spreadsheet Template to record your figures.
- A review of staff survey results
- A review of student feedback
- Identify, define and analyse business problems and issues
- Identify further sources of information on VET
- Analysis of trends
- A sensitivity analysis on any proposed options
- Data storage and access options
- A risk management plan
Use the Briefing Report Template to guide your work.
- Submit Briefing Report and Forecasts Spreadsheet to the Management Team (your assessor).
Your assessor will provide details of the meeting.
- Meet with the Management Team
The objective of the meeting is to get the Management Team to agree to the proposed campus expansion and to decide on which data storage system to use.
Begin by summarising each part of your report, answering any questions asked by the team members.
When you have finished summarising your report, ask the Management Team of they would approve the proposed campus expansion.
The Management Team should then decide which data storage and access system should be adopted by the College.
During the meeting, you are required to demonstrate effective communication skills including:
- Speaking clearly and concisely
- Using non-verbal communication to assist with understanding
- Asking questions to identify required information
- Responding to questions as required
- Using active listening techniques to confirm understanding
- Open a free Drobox account.
Assume that the Management Team has approved the use of Dropbox.
Open a new, free Dropbox account, following the instructions as set out on the Dropbox website.
In order to test the new system, send the Management Team (your assessor) an invitation to join your Dropbox account.
- Develop a Communication Plan
Develop a communication plan to ensure that all stakeholders are made aware of the campus expansion and the new data storage system.
Ensure that the strategies you develop are designed to promote the benefits of change to staff and to reduce the likelihood of a negative response/adverse outcomes.
Your communication plan should also show the reporting process to senior management, which will be required on a regular basis.
The College’s customers (the students) should also be informed about the campus expansion.
Use the Communication Plan Template to guide your work.
- Develop an Information Management Policy and Procedures.
Use the internet to see what other, similar, companies have developed for their information management.
Then write policy and procedures that address confidentiality and privacy.
Security will include the use of passwords.
One of the King Edward VII College Administration Assistants has prepared an Information Management Policy and Procedures Template that includes some information from the company’s Style Guide.
Use the Information Management Policy and Procedures Template to guide your work in this activity.
- Take a screen shot of your folders and files.
You are required to demonstrate that you can file all of your records in a logical structure.
Create a folder in your Dropbox account for this purpose.
Ensure that you have an overall folder for your work, as well as sub folders if necessary.
All of the documents you have submitted for this assessment task should be correctly named and filed.
The screen shot should show all the folders and documents.
- Submit to the Management Team (your assessor).
- Communication Plan
- Information Management Policy and Procedures
- Screen shot
- Review Communication Plan
In your Dropbox account, use the feedback that you have received to update your Communication Plan.
Save this document as Updated Communication Plan.
- Review the Information Management Policy and Procedures
In your Dropbox account, use the feedback that you have received to update your Information Management Policy and Procedures.
Save this document as Updated Information Management Policy and Procedures.
- Submit the updated versions to the Management Team (your assessor).
Assessment Task 2 Checklist
Note to Assessor: When assessing student evidence for this assessment task, you must assess the evidences submitted by student in accordance with Rules of Evidence and Principles of Assessment (Standards for RTO’s 2015- Clause 1.8)
| Student’s name: | |||
| Did the student: | Completed successfully | Comments | |
| Yes | No | ||
| Review staff survey results, customer feedback and business performance data in order for them to write their Briefing Report? | |||
| Identify and analyse potential business problems and issues? | |||
| Identify the information that the Management team required to reach a decision on campus expansion and the new data storage system? | |||
| Source and gather reliable, relevant information? | |||
| Describe the reliability and validity of the information that they have collected? | |||
| Describe and use formal and informal networks to access corporate information not held in formal systems? | |||
| Ensure that the objectives of the report are clear, relevant and consistent with the decisions that are going to be made? | |||
| Identify patterns and emerging trends and interpret causes and effects? | |||
| Make statistical analyses and interpretation of financial information? | |||
| Undertake sensitivity analysis on proposed options? | |||
| Write documents that reflect a logical approach to evaluating the evidence and drawing conclusions? | |||
| Create an information management system that meets information processing objectives? | |||
| Write a report that used valid and reliable information to support decisions? | |||
| Write risk management plans that include actions that would mitigate the effects of the risk? | |||
| Evaluate financial data using quantitative methods to assist with the decision-making process? |
| When writing their Briefing Report, consult specialists and other relevant groups and individuals to get relevant, up-to date information? | |||
| Ensure that decisions are taken within the accountability of the Management Team? | |||
| Make decisions in accordance with the Financial Policy and Procedures? | |||
| Ensure that the decisions made are consistent with the company’s organisational objectives, values and standards? | |||
| Ensure that decisions are taken in a timely manner? | |||
| During the meeting, demonstrate effective communication skills including: Speaking clearly and concisely Using non-verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding | |||
| Ensure that the stakeholders’ information needs are documented and are relevant to their location, format and time line requirements? | |||
| Document information and update databases regularly? | |||
| Design and test the new data storage system to ensure that the information requirements of decision makers are met? | |||
| Ensure that the information that they use up‑to‑date, accurate, relevant and sufficient for the recipient? | |||
| Develop communication plans and disseminate these? | |||
| Adhere to the company’s confidentiality and privacy policies in the transmission of information? | |||
| Review and update communication plans regularly? | |||
| Use technology that provides optimum efficiency and quality? | |||
| Use the Dropbox account to maintain corporate knowledge and ensure security? | |||
| Task Outcome: | Satisfactory | Not Satisfactory | |
| Assessor signature | |||
| Assessor name | |||
| Date |
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