May 2020

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Background and Context: Some argue that cultural diversity creates barriers between people due to obvious linguistic, cultural and religious differences. Others point to renowned global professional services firms, such as the “Big Four” Accounting partnerships, which actively promotes diversity – in all its forms – in the workplace and offers a range of services to a variety of clients around the world. Given that historically, the English language is effectively the “lingua franca” or the language of business in the advanced economies of the developed world, some argue that cultural differences are irrelevant if everybody learns English, speaks the same language and becomes “Westernised”.

HOLMES INSTITUTE FACULTY OF HIGHER EDUCATION Individual Assessment Details and Submission Guidelines Trimester T1 2020 Unit Code HI5013 Unit Title

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This is a case study .. you have to read the whole case and attempt these following 7 questions , they are also placed on page 596 on right hand side. 1. Describe what is so special about SIA’s five elements of its successful HR practices? 2. Evaluate the effectiveness of each element’s contribution toward SIA’s leadership in service excellence and cost- effectiveness. 3. Despite evidence that such practices help service firms achieve higher company performance, many organizations have not managed to execute them as effectively. Why do you think that is the case?

This is a case study .. you have to read the whole case and attempt these following 7 questions ,

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