Assignment 1
BSBLDR502
Lead and manage effective workplace relationships
Student Name:
Date:
Declaration
| I acknowledge the assessment process has been explained and agree to undertake assessment. I am aware of Careers Australia’s appeals process, should the need arise. I also understand that I must be assessed as ‘satisfactory’ in all parts of the assessment to gain a competent result for this unit of competency. I declare that the work contained in this assessment is my own, except where acknowledgement of sources is made. I understand that a person found responsible for academic misconduct will be subject to disciplinary action (refer to student handbook). | |
| Student Signature: | Date: |
Scenario
The JCG Department Store is a one-stop shop for style and fashion. The product range includes womenswear, menswear, childrenswear, beauty, footwear, handbags, accessories and fragrance.
You are to assume the character of Hanz Konig, Head of Operations, JCG Department Store. Esther Smithers, Managing Director of the Department Store, has engaged Alan Henderson from Analytical.com to perform an employee engagement survey for the organisation. She has emailed you below to take action on the survey results.
| Send | To | Hanz Konig |
| Subject | Work responsibilities – strategies and processes | |
| Analytical results | ||
| Dear Hanz, Please see the employee engagement survey for JCG Department store. As you know, we currently use several strategies and processes to communicate work responsibilities, including: Job Descriptions KPI’s Career development Employee reviews Some of these may need to be reviewed, please ensure these are in place as you manage the Department Store relationships. Regards Esther Smithers |
Results of this survey can be found in your resources list – Analytical Results.
You are to use the survey results provided, to assist you in leading and managing workplace relationships at the Department Store.
As Hanz Konig, Head of Operations, JCG Department Store, you are required to produce an action plan, as a result of leading valuable relationships in the Department Store. You will be working with Human Resources (HR) and each Department manager.
Leading and managing people r an interactive and social knowhow, so it will take time to understand how to build trust, develop networks or resolve conflict in a business environment. Guidance from your manager and organisational policies will help to guide you on the expected process or behaviours when leading people in your workplace.
Assignment 1
In this assignment you will communicate the engagement survey results, then use feedback and consultations to resolve any immediate issues that arise.
Question 1
| Hint | Read the content in Section 1.1 Ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers of the eBook – BSBLDR502 Lead and manage effective workplace relationships. |
Question 1, Part A
There are at least four (4) strategies and processes to communicate achievement of work responsibilities at the Department Store. Complete the table to identify these strategies or processes and how they are used to communication information.
| Strategy or process | How is this used to communicate information? |
Question 1, Part B
Access the employee engagement survey results from Analytical, below. Identify the three (3) lowest scoring engagement score areas.
| Three (3) lowest scoring engagement score areas |
Question 1, Part C
You will need to communicate the information identified in Question 1, Part B, to ensure co-workers achieve their work responsibilities. Explain the goals and processes you will communicate to staff, in relation to the work responsibilities listed in the table below.
| Work responsibilities | Goals to address engagement areas with low score (1.1b) | Procedures to address engagement areas with low score (1.1b) |
| Job description | ||
| Key performance indicators (KPIs) | ||
| Career development | ||
| Employee reviews |
Question 1, Part D
Write a script (200 words) you will read to co-workers, to explain how these JCG strategies and procedures can support the development of effective work relationships. Ensure your script focuses on the following:
- interpersonal styles
- communications
- consultation
- cultural and social sensitivity
- networking
- conflict resolution
| Script |
Question 2
| Hint | Read the content in Section 1.2 Develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role of the eBook – BSBLDR502 Lead and manage effective workplace relationships. |
Develop a consultation process to ensure all JCG Department Store employees have the opportunity to raise issues following the engagement survey.
Your process should include at least three (3) steps and be based on the Analytical Results document as in Question 1, Part 1.
(Hint: Use the procedures you identified in Question 1, Part C.)
| Consultation process |
Question 3
| Hint | Read the content in Section 1.3 Facilitate feedback to employees on outcomes of the consultation processes of the eBook – BSBLDR502 Lead and manage effective workplace relationships. |
Question 3, Part A
HR and department managers have conducted a consultation process with JCG employees and confirmed the primary concerns are:
- career pathways
- cultural diversity
- lack of leadership
You want to facilitate the feedback from the survey results to your team. Create a process of how you will facilitate this feedback to your team.
| Process |
Question 3, Part B
Send an email (using the template below) to your team, detailing an invitation to a meeting to facilitate the consultation outcomes in Question 3, Part A. To facilitate the feedback effectively, you need to communicate the meeting date and time, as well as the preparation required for the meeting (as per feedback process).
Sending emails – A sample has been provided here for your direction. The email will be ‘sent’ when you submit this assignment document.
| Send | To | Department Store team |
| Subject | Results and feedback | |
| Feedback process | ||
| Hi team, Regards Hanz Konig Operations Manager |
Question 4
| Hint | Read the content in Section 1.4 Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel of the eBook – BSBLDR502 Lead and manage effective workplace relationships. |
Review the Business Improvement Form submitted by an employee (document can be found in Resources list).
Question 4, Part A
There is a concern that JCG could be liable for not following workplace legislation. Review the Legislation in Australia document below. List and outline five (5) relevant legislation, regulations, standards and codes to managing effective workplace relationships.
| Legislation | Outline of legislation | |
| 1 | ||
| 2 | ||
| 3 | ||
| 4 | ||
| 5 |
Question 4, Part B
Use the table below to develop a process to ensure the issue raised in the Business improvement form is resolved promptly or referred to relevant JCG staff.
| Issue resolution process | Process to resolve issue in Business Improvement form (include referral to staff member if issue is not resolved) | |
| 1 | Define the problem | |
| 2 | Generate alternatives | |
| 3 | Evaluate and select alternatives | |
| 4 | Implement solutions |
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