Role Play Observation Checklist – Assessment 3, Part 5
(Training session on Emotional Intelligence)
| Student name | |||
| Unit and Task being assessed | BSBLED802 Lead Learning Strategy Implementation | ||
| Course name and title | BSB80615 Graduate Diploma of Management (learning) | ||
| Assessor name | |||
| Date of observation | |||
| During the role play, did the student: | Check (X) | Comments (How did the student demonstrate this?) | |
| Yes | N | ||
| Start the session by greeting/welcoming the staff/participants appropriately | |||
| Put the staff/participants at ease | |||
| Check the staff/participants’ understanding of the process | |||
| Use information from scenario to address issue of performance | |||
| Focus on the strengths of the staff/participants | |||
| Explain how strengths of workgroup members to achieve team and organisational objectives | |||
| Explain how self-management can help the people to reach work goals and reduce stress. | |||
| Discuss potential strategies to improve emotional intelligence | |||
| Suggest training in emotional intelligence | |||
| Discuss how employee’s emotional intelligence could help | |||
| Approach coaching with empathy | |||
| Exercise self-control | |||
| Secure commitment to concrete, measurable activities to help improve performance | |||
| Conduct role-play in accordance with planned coaching session. | |||
| Model behaviours that build trust and positive working relationships | |||
| Use appropriate language and nonverbal features | |||
| Feedback to student: | |||
| ASSESSOR | I have confirmed the responses given in this report. | ||
| Name and signature | Date: / / | ||
|---|---|---|---|
| STUDENT | I have read and agree with this report. | ||
| Name and signature | Date: / / |
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