You are required to demonstrate five specialised communication skills relevant to the healthcare work place
Skills Demonstration 1 – Listening and speaking skills – Oral Presentation
Skills Demonstration 2 – Listening and speaking skills – Dialogue
Skills Demonstration 3 – Listening and speaking skills – Discussion & Negotiation
Skills Demonstration 4 – Listening and speaking skills – Message giving/taking
Skills Demonstration 5 – Visual Communication Skills
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Performance Criteria:
Skills Demonstration 1 – Listening and speaking skills – Oral Presentation
Performance Criteria 1:
Preparation & rehearsal (2 marks)
Clear structure (2 marks)
Sustained interest & rapport (2 marks)
Control & variety of tone (2 marks)
Body language & use of gesture (2 marks)
Skills Demonstration 2 – Listening and speaking skills – Dialogue
Performance Criteria 2:
Effective communication
Positive body language
Listening skills
Relevant questions
Clear speech
Skills Demonstration 3 – Listening and speaking skills – Discussion & Negotiation
Performance Criteria 3:
Participation & communication
Decision/conclusion
Aim/task adhered to
Group skills
Body language
Skills Demonstration 4 – Listening and speaking skills – Message giving/taking
Performance Criteria 4:
Essential/non-essential information extracted
Detailed message taken
Audible voice
Clear diction
Confident use of telephone
Skills Demonstration 5 – Visual Communication Skills
Performance Criteria 5:
Support studies
Materials/techniques compliment the message
Clear visual communication
Audience engagement
Presentation
