Task
You are Taylor Fung, Customer Relations Officer of Happy Cookies. You are giving a 4- minute presentation to the media about an incident of incorrect food labeling.
You have drafted some notes below for the presentation. Use all the information to:
- explain the incident and express persuasion and emotion appropriately
- persuade the audience that food safety is the company’s top priority
- suggest solutions and explain actions taken/to take
- reassure the audience that preventive measures will be in place
- apologize for the incident and inconvenience caused
- compliment the audience on their support
Practice 4
You are Jo Lau, Customer Relations Officer of Tasty Food Company. You are giving a 4-minute presentation to the public about the incorrect food labeling of one of the company’s products.
You have drafted some notes below for the presentation. Use all the information to:
- explain the incident and express persuasion and emotion appropriately
- persuade the audience that the incident was unexpected
- reassure the audience that similar incident would not happen again
- suggest solutions and explain actions taken/to take
- compliment the audience and apologize for the incident
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