To analyze the relationship between customer centricity and Telecom vendor organization business success.2. To list the top important potential challenges and obstacles that will preventTelecom vendor organization to transform towards customer centric.3. To recommend methods to improve customer centricity culture inTelecom vendor organization.Area that we need

1. To analyze the relationship between customer centricity and Telecom vendor organization business success.

2. To list the top important potential challenges and obstacles that will preventTelecom vendor organization to transform towards customer centric.

3. To recommend methods to improve customer centricity culture inTelecom vendor organization.

Area that we need to focus on for this investigation:

· Organizational Culture

· Organization Service / Support

· Organization process

· Organization Product / Solution