You are working as part of the wait staff at a local restaurant. A customer you are serving

You are working as part of the wait staff at a local restaurant. A customer you are serving has called you over to her table and has complained that she has found a hair in her meal. However, she has finished her meal and there is no hair to be seen. She is visibly unhappy and demanding a refund. This is not the policy of your restaurant.

• What are the dangers of leaving this conflict unresolved?
• Name 3 conflict resolution techniques and explain how you will use these to resolve this conflict: