Analyze the administrative role of HR management resolving complaints, discussing various ways to deal with the problem or conflict and using leadership

Analyze the administrative role of HR management resolving complaints, discussing various ways to deal with the problem or conflict and using leadership skills to resolve it. Citing research and content from web resources, and your own experience or opinions, detail how you would initiate an identification of the problem and the steps you would take to resolve it. You may draw on some situations you have experienced or witnessed, removing the names to preserve anonymity.