The NSQHS Standards provide a nationally consistent statement of the level of care consumers can expect from health service organisations regardless of where they live. The eight standards were developed to protect members of the public form harm and to enhance the quality of health services. Each standard consists of a set of action items. The second edition of the Standards, released in 2017, includes actions designed to ensure that healthcare is tailored to the unique needs of Aboriginal and Torres Strait Islander people.
In this part of the assignment you are required to discuss how the implementation of the NSQHS standards in hospitals can contribute to reducing the health inequality experienced by First Nations Australians.
Of course, all NSQHS Standards should be applied to all patients but there are specific standards and actions that relate directly to improving the health of Aboriginal & Torres Strait Islander peoples
The specific standards and actions related directly to improving the care provided to Aboriginal & Torres Strait Islander peoples are;
Standard Actions 1. Clinical Governance Leaders of a health service organisation have a responsibility to the community for continuous improvement of the safety and quality of their services, and ensuring that they are person centred, safe and effective. Action 1.2: The governing body ensures that the organisation’s safety and quality priorities address the specific health needs of Aboriginal and Torres Strait Islander people Action 1.4: The health service organisation implements and monitors strategies to meet the organisation’s safety and quality priorities for Aboriginal and Torres Strait Islander people Action 1.21: The health service organisation has strategies to improve the cultural awareness and cultural competency of the workforce to meet the needs of its Aboriginal and Torres Strait Islander patients Action 1.33: The health service organisation demonstrates a welcoming environment that recognises the importance of the cultural beliefs and practices of Aboriginal and Torres Strait Islander people 2. Partnering with Consumers Leaders of a health service organisation develop, implement and maintain systems to partner with consumers. These partnerships relate to the planning, design, delivery, measurement and evaluation of care. The Action 2.13: The health service organisation works in partnership with Aboriginal and Torres Strait Islander communities to meet their healthcare needs workforce uses these systems to partner with consumers. 5. Comprehensive Care Leaders of a health service organisation set up and maintain systems and processes to support clinicians to deliver comprehensive care. They also set up and maintain systems to prevent and manage specific risks of harm to patients during the delivery of health care. The workforce uses the systems to deliver comprehensive care and manage risk. Action 5.8: The health service organisation has processes to routinely ask patients if they identify as being of Aboriginal and/or Torres Strait Islander origin, and to record this information in administrative and clinical information systems
NSG2FNH 2020 Student Assessment Handbook page 14 of 31
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