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SLA between FA FIVES Event Host and Limelight Sports Ltd. (on behalf of The FA)
THE FA FIVES 2020 – Service Level Agreement (SLA)
Between: FA FIVES Event Host and Limelight Sports Ltd. (on behalf of The FA)
Agreement Overview
This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between
Limelight Sports Ltd. and a FA FIVES Event Host for the provisioning of tournament
management for THE FA FIVES 2020 (“FA FIVES”)
This Agreement remains valid to the end of THE FA FIVES 2020 campaign (14 June 2020),
unless superseded by a revised agreement mutually endorsed by all stakeholders.
This Agreement outlines the parameters of all services covered as they are mutually
understood by the stakeholders.
1. Objective & Goals
The objective of this Agreement is to ensure that the required elements and commitments are
in place to provide consistent delivery of FA FIVES across all stakeholder venues.
The goals of this Agreement are to:
• Provide clear reference to roles and/or responsibilities for each FA FIVES Event Host
• Present a clear, concise and measurable description of service provision to the
customer.
2. Stakeholders
The following Service Provider(s) and Customer(s) will be used as the basis of the Agreement
and represent the stakeholders associated with this SLA:
Service Provider(s): FA FIVES Event Host (“Provider”)
Customer(s): Limelight Sports Ltd. (“Customer”)
3. Service Agreement
The following detailed service parameters are the responsibility of the Service Provider in the
ongoing support of this Agreement.
3.1. Service Scope Overview
The following Services are covered by this Agreement;
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• Provision of venues, pitches and equipment for THE FA FIVES
• Provision of suitably briefed staff (administrators and FA qualified referees where
possible) for THE FA FIVES, assuming necessary briefing webinars and guides are
provided prior to the Round One event by the Customer
• Organisation and set up of an FA FIVES Round One event that engages with UEFA
EURO 2020
• Tournament management services for Round One of THE FA FIVES
• Submission of results through The FA’s Events Platform by 16.00 the day
immediately after the tournament is held.
3.2. Customer Requirements
Customer responsibilities and/or requirements in support of this Agreement include:
• Organising with The FA the payment for costs as per the financial agreement
• Provision of branding host packs for FA FIVES Event Hosts
• Provision of digital materials and training to improve venue delivery standards
(webinars and guides)
• Management of venue communications
• Availability of customer representative(s) when resolving a service-related incident
or request. All enquiries to be responded to within two working days.
3.3. Service Provider Requirements
Service Provider responsibilities and/or requirements in support of this Agreement
include:
• Agree to promote FA FIVES generally, encouraging and maximising the sign-up of
participants using promotion tips as detailed in webinars and using marketing
materials as provided on The FA’s ‘Playing Surface’ digital platform
• All venues to use the marketing toolkit available on Playing Surface (and in line with
brand guidelines outlined) to actively promote involvement in THE FA FIVES
• THE FA FIVES Event Host must attend all key webinars throughout the campaign
• Ensure that the venue provided complies with all relevant health and safety laws (as
detailed but not limited to the provisions in Section 3.4)
• Ensure all staff/management are aware of the events ahead of Round One and that
all FA FIVES sessions are booked out using internal systems and procedures
• Submission of full venue capacity (teams) and forecasts across categories during
the venue application phase
• Provision of a dedicated FA FIVES Event Host (lead organiser)
• All welcome desk staff members to be fully briefed using tools provided by The FA
through The FA’s ‘Playing Surface’ digital platform and able to deal with FA FIVES
specific queries both pre and on event day
SLA between FA FIVES Event Host and Limelight Sports Ltd. (on behalf of The FA)
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• All branding provided is to be displayed prominently around the vicinity of each
venue on the tournament dates so that participants can see that the centre is a FA
FIVES host venue
• All referees will be FA qualified (where possible) and be briefed to officiate the
specific categories under their control in line with category-specific requirements as
outlined by The FA prior to Round One. If required County FA Referee Development
Officer (RDO) contact details will be shared with venues ahead of Round One by the
Customer
• All referees will be in consistent apparel across a venue, where possible
• All results (for all sessions taking place at the Host Venue), will be submitted on the
day of the tournament
• To ensure that the excitement of UEFA EURO 2020 is felt through reasonable
endeavours to generate a festival atmosphere for all attendees, both players and
non-players
3.4. Service Provider Health & Safety
By accepting this Service Level Agreement, you are confirming that your venue will, and
throughout its use in connection with THE FA FIVES, comply with all legal and statutory
requirements and with good industry practice in relation to its operation and use
including without limitation by participants and accompanying visitors. More specifically
and without limitation, you confirm that for and throughout the period during which your
venues are used in connection with THE FA FIVES through the following aspects,
whereby the following advisories are at the venue’s discretion:
• The venues will provide suitable and sufficient facilities that are fit for purpose,
infrastructure and other arrangements necessary to accommodate the minimum and
maximum number of participants and accompanying visitors and will comply with all
health and safety legislation and any and all other legislation, guidance and good
industry practice, as deemed suitable by the venue
• The venues appointed must have suitable and sufficient policies, procedures and
arrangements in place to accommodate the activity and its participants, guests and
other venue users in line with industry standard regulations and advisories
• The venues must assist in ensuring that all participants taking part in THE FA FIVES
are registered to the event online. Teams can register up until 23 April 2020, with
participants still being able to join existing teams beyond this date up until Round
One and this must be adhered to in order to align with THE FA FIVES H&S
requirements. Venues must have access to The FA’s Events Platform on the day to
register participants – if this is not possible they should be advised to print
registration lists ahead of their event and register attendance by 16.00 the following
day
• The venues will provide a suitable and sufficient number of competent staff required
for the tournament, dependent on the number of teams registered and at the venue’s
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discretion, in all areas to accommodate the minimum and maximum number of
participants and accompanying visitors and will comply with all health and safety
legislation and any and all other legislation, guidance and good industry practice
• The venues, in line with your relevant local authority’s criteria, adhere, at all times, to
your safeguarding policies and procedures and all applicable safeguarding policy,
procedures and regulations of The FA
• Suitable and sufficient risk assessments must be undertaken by the venue in line
with their H&S practices to assess the venue facilities and the proposed activities,
the risks and associated hazards should be evaluated and where required
appropriate control measures should be implemented to reduce these risks to a
suitable level
• Suitable and sufficient Emergency Procedures (in line with the venue specific
requirements) should be in place to ensure that all person’s present are able to
evacuate the venue in a safe manner should the need arise
• Suitable and sufficient first aid cover must be in place for the event as deemed
suitable by the venue in line with number of competitors as standard
• Suitable and sufficient Employers Liability and Public Liability Insurances must be in
place to cover the venue and associated activities. This documentation must be
available to be reviewed at any time if requested
3.5. Service Provider Data Protection
• Venues will only contact participants for functional messaging such as the
cancellation/postponement of an event and this will be actioned via The FA’s Events
Platform. Venues will not be given access directly to participant data
• Venues shall not use data provided to contact participants for promotions/events
external to THE FA FIVES
• Venues understand and agree that the Customer and The FA may share the contact
details of venues and venue staff to key partners and suppliers. The following data
concerning your venues will be shared:
• Name of venue
• Address of venue
• FA FIVES Event Host First Name & Surname
• Email address of FA FIVES Event Host
• Phone number of FA FIVES Event Host
• Category event information
SLA between FA FIVES Event Host and Limelight Sports Ltd. (on behalf of The FA)
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4. Commercials
The commercial agreement between The FA and the service provider mentioned here sits
outside the SLA. The FA acknowledges that they are responsible for delivering all
payments. The financial agreement is detailed between The FA and the Service Provider,
and therein Limelight Sports are not responsible for any payments and will be unable to
enter into any correspondence in this regard. All payments are the responsibility of The FA
directly and should be managed as such.
5. Other
Save for the use of THE FA FIVES branding (in accordance with the terms of this agreement),
you shall have no right to utilise any of The Football Association’s (“The FA”) or UEFA’s
intellectual property rights for example, but not limited to, The FA’s or UEFA’s trademarks
without prior written consent.
Save in relation to The FA, the Contract (Rights of Third Parties) Act 1999 shall not apply to
this Agreement. Other than The FA a person who is not a party to this Agreement shall not
be entitled to enforce any term of this Agreement which expressly or by implication confers a
benefit on that person without the express prior agreement in writing of the parties. Any such
agreement by the parties must refer to this paragraph.
You acknowledge that Limelight Sports is entering into this Agreement for the benefit of The
FA as well as for the benefit of Limelight Sports, and that all of your obligations and
representations, warranties and undertakings under this Agreement are for the benefit of
Limelight Sports as well as for the benefit of The FA.
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