• Identify issues facing the operation of hospital emergency departments,
• Create a process map (or flow chart) for a NSW hospital emergency department admission
into acute care who then becomes an inpatient in the ward (refer website
https://www.health.nsw.gov.au/Performance/Pages/emergency.aspx),
• Review the relationship between process effectiveness and patient care in hospital
emergency departments,
• Discuss the application of new technology (IT, systems, etc.) in the operational practices of
hospital emergency departments,
• Describe the current and potential challenges faced by managers of hospital emergency
departments,
• Provide some recommendations for improving the operation of hospital emergency
departments.
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