Requirement:
Learners are required to propose a suitable BCM Framework for a company in a realistic setting. Learners will utilize concepts taught and apply them in the case study.
Case Scenario:
Singapore is battling the effects of COVID 19. The island was first affected by imported infections in late January 2020. Since then, the crisis has seen tens of thousands of residents infected – Singaporeans, Permanent Residents, and Migrant Workers – including professional, blue-collar, and domestic workers.
Assume that you are an operations manager in a food delivery company that provides restaurant-to-home food delivery via your network of food delivery providers. Your Managing Director has asked you to devise a Business Continuity Management Framework to help the company get through the COVID19 crisis, which is expected to last for another ten months. Assume that your company has a moderate budget of about SGD $1 million to implement your recommendations
Business Model:
The company provides a wide selection of popular restaurants for customers to choose from. The key point offers customers the best choice and convenience and to fulfill food deliveries in less than 30 minutes.
The company utilizes artificial intelligence to predict and devise the most efficient way of distributing orders based on the location of restaurants, riders, and customers.
The software also helps to estimate meal preparation times to enhance delivery operations.
Some business Assumptions:
- Over the past two months, there has been a 35% increase in food orders compared to the weeks before the COVID19 crisis.
- 500 new restaurants have signed up to join your platform since the start of the COVID19 crisis.
- There has been a 30% increase in the number of persons who have applied to deliver food for your platform.
Learning Outcomes
After the completion of this project, learners will be able to:
1. Apply their knowledge of the development stage of a Business Continuity Management program in a simulated business context.
2. Derive meaningful conclusions and recommend ways to prepare a Business Continuity Management (BCM) Framework that the program developed is realistic, practical, and relevant for the company concerned.
