(a) Leading credit providers and other financial organisations have code of ethics, sometime called codes of conduct. Select one of them and summarise it by itemising its main principles. Mark /4 (b) It is important to keep up to date with compliance requirements so that the required changes can be made to organization procedures and product offerings. Suggest three sources that you can use. Mark /3 (d) How is client service commonly monitored in your organisation? What are the two possible outcomes? No. Mark 1. /1 2. /2 (a) How could you prepare yourself to deal with client concerns? Mark /2 (b) Give examples of the following legal breaches: breach of the duty of care, false and misleading conduct, unconscionable conduct & conflict of interest without disclosure. Put some real life examples after the explanations
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