| Qualification : | BSB60215 Advanced Diploma of Business | |
| Unit Code: | BSBCON801 | |
| Unit Title: | Establish and Review The Business Continuity Management Framework and Strategies | |
| Term and Year: | Term X 202X | |
| Due Date: | ||
| Submission: (strikeout whichever is not applicable) | Initial | Re-assessment |
| Assessment: | Task 1 | Establish Business Continuity Management Framework |
| Task 2 | Monitor business continuity management framework and strategies | |
| Task 3 | Review and evaluate business continuity management framework and strategies | |
| Student Name: | ||
| Student ID No: | ||
| Student Declaration: I certify that the attached is my own work (or in collaboration with other members of the group as required). I have acknowledged all sources where appropriate in accordance with academic Integrity Policy, and I believe other group members have done the same I have been informed of the conditions of the assessment and the appeals process and understand I may appeal if I believe the assessment is not equitable, fair or just. I understand that the Elite Education Vocation Institute’s Student Assessment, Reassessment and Repeating Units of Competency Guidelines apply to these assessment tasks. | ||
| Date: | ||
|
Student Signature: (only required if handing in a hard copy) |
Cover Sheet
| Instructions for Students |
| Please read the following instructions carefully: All instructions provided must be adhered to constitute a complete assessment. All parts of the question/task must be answered/completed and submitted to satisfy the unit assessment requirements. You must complete this assessment in your own time. You must complete this assessment in your own words without it being plagiarised. If you have quoted information from a source, you must cite the reference/s accordingly. If your assessment is found to be plagiarised, Elite’s Assessment Policy will be applied. You can be required to re-submit (a new) assessment and pay a Re-Assessment Fee. Answer the questions in the spaces provided in this document, where possible. Please retain the headers and footers and version control of this document. Any other documents must be created using Microsoft Office applications (MS Word, Excel, PowerPoint etc.). Submit your final draft as a PDF file/s saved according to Elite’s protocols prior to uploading into Moodle. You must retain a copy of your complete submission. Complete the cover sheet with your name, student ID, due date and declaration date. You must also indicate whether it is your first submission, re-submission or re-assessment. If these details are missing or in-complete you will need to resubmit your assessment. An ‘Academic Intervention’ form is required to be submitted for an extension of the deadline for assessment as per Elite’s Assessment Policy. A hard copy of this form is also available from Reception or your trainer. Assessment will be reviewed and returned to you within two weeks. Feedback, where required, will be provided to enable you to determine how your work could be improved. If you are not sure about any aspect of this assessment, please ask for clarification from your Assessor. |
| Assessment deadlines penalty |
| It is expected that unless an extension, special consideration or disability services adjustment has been granted, candidates must submit all assessments for a unit of competency on the specified due date. If the assessment is completed or submitted within the period of extension, no academic penalty will be applied to that piece of assessment. If an extension is either not sought, not granted or is granted but work is submitted after the extended due date, the late submission of assessment will result in a late penalty fee. For further information, please refer to the Assessment Policy. No assessment will be accepted xx days after the due date (or extended due date). A ‘Not Competent’ result will be submitted. |
| Assessment/evidence gathering conditions |
| Each submitted assessment task is initially recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). If you are assessed as NYS, you will be eligible for re-assessment. You will be given feedback on the reason for the result. If required, you will also be provided further information regarding the gaps in knowledge. Should you fail to submit the re-assessment or again not complete the task satisfactorily, a result outcome of Not Satisfactory (NS) will be recorded. You will only achieve competence in the unit when all assessment tasks have a Satisfactory (S) outcome. Your trainer will give you feedback after the marking of each submitted assessment. |
| Assessment Overview |
| The learner would need to relate to a case study of their choice and address the following: Consult with others to establish and implement a business continuity framework and system Develop and implement a process to review a business continuity management framework in consultation with others Analyse, evaluate and update a business continuity management framework Demonstrate leadership and authority for embedding business continuity management into corporate and organisational levels of a business. |
| Resources required for this Assessment |
| Case study – Bounce Fitness (refer to below case brief and Appendix 1 – Bounce Fitness Business Plan: Appendix 2 – Business Continuity Management Framework 2014 -2018 Technology resources such as a computer, internet access with sufficient data to conduct searches and work with Elite online delivery software, printer, and any other relevant equipment/software needed to complete the assessment tasks |
| Case Study Brief |
| Bounce Fitness comprises of four fitness centers where its head office is currently established in Cairns, Queensland. The other centers are in Brisbane, (Queensland), Sydney, (New South Wales) and Melbourne, (Victoria). It is the intention of the Board of Directors that a new center will be opened in Perth, (Western Australia). It was established in 2001 by Margaret House as a single aerobic studio. After two years’ membership increases demanded the small leased center be expanded and a new facility was built on land purchased by the organization. In 2004 a second center was established in leased premises in Brisbane and then Sydney and Melbourne in the subsequent two years. The Head Office remains in Cairns and a Board of Directors has been established to oversee the function of the business in all of the centers. Each center has a Manager, who reports to the CEO in Cairns, and a team of permanently employed fitness instructors and other casual instructors, all of whom report to the Center Manager. The business is operated on best business practice and complies with all legislative requirements, local by-laws and is registered with the national body. Bounce Fitness intends to market its brand through excellence in service and expertise to establish itself as a premier provider of fitness and wellness in Australia. Much time is invested in training the Center staff to upgrade their professional skills and in customer service to foster a loyal member base. Classes are innovative and varied with regular changes to routines and activities. Bounce Fitness has developed choreographed fitness moves with accompanying music which is geared to the varying interests, needs and goals of the member group. It is intended that all around Australia, gym and fitness center members will continue to be enhancing personal performance through classes designed and produced by this business. Classes are coupled with state-of-the-art fitness equipment to cater to those who prefer resistance training to aerobic workouts. Additional free weights allow for use by even die-hard lifters. All centers are carpeted in areas used for stationary activities, spacious, well-ventilated and air-conditioned to make the environment as safe and comfortable as possible. They are light and feature wrap-around mirrored walls. The decor was designed by a Brisbane firm and is updated every three years. There are showers, toilets, lockers. Each center features a retail section selling fitness shoes, clothes and other related fitness items. There is a small cafeteria which is leased to a provider who supplies healthy, low calorie drinks and light food. Each Center has regularly scheduled aerobic classes ranging from high intensity to low intensity. The scheduling is left to each Center but must sustain a minimum average of twelve in each class for them to continue to be held. The style of classes changes as new methods are developed to sustain interest and provide variety. Circuit classes are also scheduled for groups who move in a circuitous rotation around the different resistance equipment sequentially as instructed by the Instructor. They are required to complete interval aerobic exercises during the completion of a class to enhance the value of the workout. Very low intensity classes are also held in age care facilities to keep residents active and incorporate light weights to keep them healthy. This exercise contributes to the physical and mental health of participants as well as providing an interest in their day. Special classes are held in high schools for senior students, sheltered workshops and other special situations as requested and are operated at minimal or no cost as a community service. Funding is primarily from memberships. Memberships are sold on one, three, six and twelve monthly basis on a decreasing fee scale. Casual members are welcome, but the daily rate is a premium one. Each Center sells memberships to 120%. This means that at peak times it could be quite crowded, but experience demonstrates that there is a maximum of 80% usage. The retail arm of the business accounts for about 30% of the takings from each center. The strategic plan for retail is set to increase investment in sales this year to 35%. Each Center will be given a budget to develop and implement a sales and marketing plan to trial. The most successful may be implemented nationally and will attract an incentive for the most successful Center. The catering facilities are currently leased to private operators, and this is reconsidered during each annual planning session by the Board, which produces 5% of the income, less than the rent off-set. |
| Task 1 – Establish Business Continuity Management Framework 1,1 Complete the below tasks with the required information which can be gained from Bounce Fitness Case Study: Role play – Discussion to establish business continuity management framework. In your role play, you need to demonstrate the followings: Gain support for the business continuity management framework from relevant personnel; Demonstrate clear sponsorship, responsibility and accountability for business continuity management framework; In consultation with others, establish governance structures for business continuity management framework, in line with size of organisation | ||
| Role Play – Demonstration/ observation checklist | ||
| Work activity | Meeting to establish business continuity management framework | |
| Date | ||
| Venue | ||
| Attendance | CEO | Margaret House |
| General Managers | Marketing | Kath Jones |
| Finance | Steve Brinkley | |
| Human Resources | Laura Irish | |
| Centre Managers | Cairns | Paul Thomas |
| Brisbane | Ellie Tolle | |
| Sydney | Jacinta Scotts | |
| Melbourne | John Hyatt | |
| BCM Manager (type your name) | ||
| Consultant/ expert | ||
| Absence with apologies | N/A |
| Role Play – Demonstration/ observation checklist (to be completed by Assessor) (please ) | |||
| Did the candidate demonstrate the following behavior: | Yes | No | |
| Oral Communication & Interaction Skills | Began on time – was prepared pre-meeting and did not waste time getting organised during the meeting | ||
| Communicated effectively with the other members by identifying critical issues by confirming through clear questioning and acknowledgement | |||
| Encouraged interaction (diversity of views / opinions) | |||
| Demonstrated ability to understand business continuity management framework concerns and respond appropriately i.e. was able to alleviate the concerns | |||
| Ensured discussion stays focused | |||
| Ensured discussion runs smoothly by moving on to next topic in timely and appropriate fashion | |||
| Moved the conversation forward by presenting solutions and ensuring equitable outcomes | |||
| Discussed in accordance with purpose of the meeting | |||
| Discussed collaboratively and agreed on business continuity management framework | |||
| Summarised key points as appropriate | |||
| Confirm actions / follow up if required | |||
| Took minutes of meeting to record details as appropriate | |||
| Discussed clear sponsorship, responsibility and accountability for business continuity management framework | |||
| Used warm and open communication style | |||
| Used open and approachable body language | |||
| Made eye contact with media representative to create pathway for engagement | |||
| Communicated with confidence | |||
| Spoke using clear and detailed language – used industry terminology where appropriate | |||
| Established a trusting environment | |||
| Ensured comments and actions were non-discriminatory | |||
| Date of observation | |||
| Assessor Name | |||
| Assessor Signature |
| 1.2 Develop a Business Continuity Management Framework (BCMF) for Bounce Fitness (Use the Bounce Fitness Case andrefer to Business Continuity Management Framework 2014-18 on building organizational resilience). This assessment requests you to develop a business continuity management framework in the event of a disruption resulting from a prolonged loss or denial of access to infrastructure and premises at the organization. You need to demonstrate: Determine and seek approval for resources required to implement business continuity management framework Support relevant personnel to implement business continuity management framework Establish a management system for organisation’s business continuity management program Seek management approval of organisation’s business continuity management framework. Your BCMF will include the followings | |
| Name of company | Bounce Fitness |
| Scope of a BCMF | This framework is used in the event of a disruption resulting from a prolonged loss or denial of access to infrastructure and premises at the organization. It applies to all the activities and resources necessary to ensure the continuity of the organization’s critical functions in the event normal operations are disrupted or threatened with disruption. |
| Requirements of your Initial BCMF | In your plan, you are required to: Initial response to a disruptive event, with the first priority being safety, followed by securing assets. Strategic management response to the disruptive event, aiming to stabilise the situation and communicate with stakeholders to limit further deterioration: Processes, controls and resources made available immediately following a disruptive event to ensure we resume critical functions. Identify and prioritise critical business activities, and resources necessary to resume these activities when they are disrupted. Identify options for maintaining business continuity, covering people, IT systems and networks and facilities; Identify organise resources to ensure the right people are available to continue critical business activities and/ or deliver essential services; Training, testing and maintenance, which include: train staff involved in delivering critical business activities conduct tests or exercises to validate the completeness and accuracy of the plan maintain the plan to ensure it remains current Seek management approval of organisation’s business continuity management framework |
| Monitoring and Review BCMF Plan | Executive management shall review the BCMF plan at scheduled internvals to ensure its continued suitability/ validity. Such reviews would consider status of actions from previous reviews, changes in inernal and external issues releavant to the framework, non-conformities and corrective action strategies, performance measurement results and audits. |
| Communication and Consultation Strategy of BCMF | A key part of managing any disruptive event is to develop a clear and effective communication and consultation strategy. The strategy must be deployed in a manner that reflects the magnitude of business consequence. |
| Sample Diagram for BCMF |
| Task 2 Monitor business continuity management framework and strategies In this task, you need to demonstrate: Develop an appropriate cyclical review process for monitoring business continuity management framework Provide relevant personnel with information relating to cyclical review process for business continuity management framework Develop and seek approval of tools to verify and validate business continuity management framework activities, processes and plans, appropriate to the organisation Consult with relevant personnel about the implementation of business continuity management framework Monitor business continuity management framework learning, development and exercises across organisation Other supporting governance structure for the Business Continuity Management framework | |
| Name of the BCMF | Bounce Fitness Business Continuity Management Framework |
| 2.1 Identify the cyclical review process for monitoring BCMF (monthly / half-yearly / yearly) | |
| 2.2 Identify the relevant personnel with information relating to cyclical review process | |
| 2.3 Tools to verify and validate business continuity management framework activities, processes and plans, appropriate to the organisation | |
| Event Log | |
| Recovery plan | |
| Incident recovery checklist | |
| Insurance coverage |
| Risk Management Plan | Business Impact Analysis | ||||||||
| Risk description | VH = Very High, H = High, M = Medium, L = Low | Risk treatment | Critical business function (suffer financial loss, negative reputation, breach or a legal or regulatory requirement or fail to meet stakeholder expectations) | Maximum Acceptable Outage (maximum period of time a critical business can be disrupted before impact is unacceptable) | Impact of loss (1 = moderately significant, 2 = significant, 3 = highly significant, , 4 = severe, 5 = extremely severe) | Recovery time objectives (Critical period before business losses occur) | |||
| Likelihood | Impact | Priority | Preventive action | Contingency plans | |||||
| Prepared by | BCM Manager’s Signature | Date |
| 2.4 Consult with relevant personnel about the implementation of business continuity management framework and monitor the business continuity management framework learning, development and exercises across organisation (Trainer please ) | ||||
| Areas of discussion | Agree | Pending | Disagree | Comments |
| BCMF scope | ||||
| Business Continuity Management Plan and application of the framework | ||||
| Plan and prepare phase | ||||
| Response phase | ||||
| Recovery phase | ||||
| Monitoring and review | ||||
| Communication | ||||
| Roles and responsibilities (Key Contact List) | ||||
| Risk and impact analysis | ||||
| Risk Management Plan | ||||
| Business Impact Analysis | ||||
| Risk and impact analysis | ||||
| Monitoring BCMF learning, development and exercises across organisation | ||||
| Consultant/ expert’s (trainer) name | ||||
| Trainer’s Initials | Date |
| Task 3 Review and evaluate business continuity management framework and strategies
In this task, you need to demonstrate: Review and analyse reports on business continuity management framework learning and development exercises Review and analyse the organisation’s communication strategy and implement changes Review and update the overall business continuity management framework activities, processes, plans and resources according to results pre- and post-activation Analyse and integrate organisation’s business impact assessment/s and identify dependencies and interdependencies if applicable Implement and conduct business continuity management program audits |
|
| 3.1 Periodic or ad hoc review and evaluate BCMF to ensure that strategies are up to date and incorporate lessons from testing and activation. The BCMF provides the road map for implementing and navigating through the BC process, and a means for monitoring status and driving continual improvement. Identify and insert a diagram which illustrates continual improvement of BCM plan model | |
| Review & Evaluate BCMF | |
| Why is it important to identify improvements to be made to the business continuity arrangements? |
| 3.2 Review and Analyse Communication Strategies and Implement Changes; and review and update the overall business continuity management framework activities, processes, plans and resources according to results pre- and post-activation | ||||||
| Sequence of events | Type of information to be disseminated | Prepared by | Participants (who will be involved) | Purpose of communication (inform, involve, consult, collaborate) | Frequency (how often) | Mode of communication (email, face-to-face, skype) |
| BCMF Implementation | ||||||
| BCMF development, expectation & accountabilities | ||||||
| Crisis management team meeting | ||||||
| Education and training | ||||||
| Update the overall BCMF activities, processes, and plans |
| 3.3 Analyse and integrate organisation’s business impact assessment/s and identify dependencies and interdependencies if applicable; and implement and conduct business continuity management program audits. | |
| Analyse the impact assessment and identify dependencies and interdependencies | |
| How to implement and conduct business continuity management program audits |
| Assessment Submission Checklist to be completed by the Trainer/Assessor | ||||||
| Did the candidate (please ): | Yes | No | ||||
| complete Task 1? | ||||||
| complete Task 2? | ||||||
| complete Task 3? | ||||||
| include the Business Continuity Management Framework (BCMF) for Bounce Fitness | ||||||
| submit within agreed timeframe? | ||||||
| Has the learner proven they can (please ): | Yes | No | Assessor’s Notes(if any) | |||
| 1.1 Gain support for the business continuity management framework from relevant personnel | ||||||
| 1.2 Demonstrate clear sponsorship, responsibility and accountability for business continuity management framework | ||||||
| 1.3 In consultation with others, establish governance structures for business continuity management framework, in line with size of organisation | ||||||
| 1.4 Determine and seek approval for resources required to implement business continuity management framework | ||||||
| 1.5 Support relevant personnel to implement business continuity management framework | ||||||
| 1.6 Establish a management system for organisation’s business continuity management program | ||||||
| 1.7 Seek management approval of organisation’s business continuity management framework | ||||||
| 2.1 Develop an appropriate cyclical review process for monitoring business continuity management framework | ||||||
| 2.2 Provide relevant personnel with information relating to cyclical review process for business continuity management framework | ||||||
| 2.3 Develop and seek approval of tools to verify and validate business continuity management framework activities, processes and plans, appropriate to the organisation | ||||||
| 2.4 Consult with relevant personnel about the implementation of business continuity management framework | ||||||
| Feedback and result outcome for Task 1 (please ) | ||||||
| Satisfactory | ||||||
| Not Yet Satisfactory Re-assessment required | ||||||
| Not Satisfactory | ||||||
| Assessment Task 2: | ||||||
| Has the learner proven they can (please ): | Yes | No | Assessor’s Notes(if any) | |||
| 2.1 Develop an appropriate cyclical review process for monitoring business continuity management framework | ||||||
| 2.2 Provide relevant personnel with information relating to cyclical review process for business continuity management framework | ||||||
| 2.3 Develop and seek approval of tools to verify and validate business continuity management framework activities, processes and plans, appropriate to the organisation | ||||||
| 2.4 Consult with relevant personnel about the implementation of business continuity management framework | ||||||
| Feedback and result outcome for Task 2 (please ) | ||||||
| Satisfactory | ||||||
| Not Yet Satisfactory Re-assessment required | ||||||
| Not Satisfactory | ||||||
| Assessment Task 3: | ||||||
| Has the learner proven they can (please ): | Yes | No | Assessor’s Notes(if any) | |||
| 3.1 Review and analyse reports on business continuity management framework learning and development exercises | ||||||
| 3.2 Review and analyse the organisation’s communication strategy and implement changes | ||||||
| 3.3 Review and update the overall business continuity management framework activities, processes, plans and resources according to results pre- and post-activation | ||||||
| 3.4 Analyse and integrate organisation’s business impact assessment/s and identify dependencies and interdependencies if applicable | ||||||
| 3.5 Implement and conduct business continuity management program audits | ||||||
| Feedback and result outcome for Task 3 (please ) | ||||||
| Satisfactory | ||||||
| Not Yet Satisfactory Re-assessment required | ||||||
| Not Satisfactory | ||||||
| Assessment Summary | Result (please ) | |||||
| Final Assessment Result for this unit | C | NYC | ||||
| Feedback is given to the student on each Assessment task | YES | NO | ||||
| Feedback is given to the student on final outcome of the unit | YES | NO | ||||
| Assessor’s declaration: I hereby certify that the above student has been assessed by myself and all assessments are carried out as required by the Principles of Assessments.). | ||||||
| Assessor Name | Date | |||||
| Assessor Signature | ||||||
| The result of my performance in this unit has been discussed and explained to me | YES | NO | ||||
| I would like to appeal the outcome of this assessment as per the appeals procedure in the Student Handbook | YES | NO | ||||
| Student Signature | Date |
The post BSB60215 Advanced Diploma of Business appeared first on My Assignment Online.
