Question Scenario- Consumer Guarantee Act
keep -10 offiGer dec-deto once , Alex has recently retired from a long reer 05 iint5 of peer) o P eei, himself occupied during his retirement and and distinguishing love 0f t3,1110- his 5011 0 start a home microbrewery (a microbrewery istoa PburerswueerY th3t PraciLices Despite having lots of experience Cige flOWle A anY ealleu ossess orliParij . for or Delicious H in drinking beer, not foUnd trainirig online 3n ; to PrcAllu—-;„- —rot° 0 beer. He searched dvert’s blow provide all too ne experience with ornebrew Ltd (“Delicious Homebreo0,which a reglOr brewin his own locals in the art of craft beer and ed to turn a n brewery. ——– ———….:-, HonlebreeW. abriut didn’t There he was greeted by Josh, pres–4″Ii Alex was very intrigued by the advertisement and oecided ………. tpiiesii0c:111.stilier°19reidrYg have the knowledge proclaimed 67:aster. Alex o he wanted to stfaovrtr ot ;.—ihd, Josh rhe Josh first pointed to a brewing machine and told Alex that he recommended thl le Sirnuideerniet: ey.or the tools. Josh replied that it was very easy and he o_ every step of the wga Brewing Machine toark3(“Ma4F3T manufactured in Amsterdam, the home of craft beer. H further recommended to have the Mark 3 installed by a certified technician from Delicious Homebrew to ensure optimal performance and manufacturer warranty. Finally he recommended tha lex participate in the 8 weeks “brew” sessions offered by Delicious Homebrew, taught by Posh. ‘
Alex decided to follow all of Josh’s advice and spent $2,500.00 for Mark 3, $200.00 for the installation of the MARK 3 and $800.00 for the eight weeks “brew” sessions with Josh. The next day Andrew, an em loyeE Mark 3. After ft week(8_,,….L9g, Alex with a formula and told Alex to t the batch to fejyx±i) in the Mark 3 0 loud bang from the kitccious Homebrew came to Alex’s house to install the Josh to iertt is first batch. He provide it woken up by Mark 3 has exploded, shattering home. Alex followed the formulae second left evening of making the batch, Alex Alas y and le in the kitchen. hen he went to check out the sound, he found the
vex contacted the manufacturer ofSimPlematic Brewing Machine who sent over Charlie, one of technicians. Charlie Came to Alex’s house and inspected the damage. He informed Alex et the machine he has is the Mark 2 which is an older unit and wasn’t capable of handling the 4or ipe provided by Josh. Charlie also told Alex that the manufacturer would not be honouring the warranty because Andrew wasn’t a certified technician. Alex called Josh who admitted that he mistakenly sold Alex the Mark 2 instead of the Mark 3. Alex then found out that the Mark 2 was being sold generally for $1,500 since it was an older model. Josh offered to refund the difference in price between the two models but refused to provide any other compensation.
Alex also had to pay $1,000 to replace the shattered windows in the kitchen. Alex is extremely upset over the whole event. He wants to know what options he has against Delicious Homebrew, including whether he could cancel the remaining “brew” sessions and get a full refund.
Advise Alex on his claims agains Delicious Homebrew td and likelihood of succeeding wit reference to relevant sections in the Consumer Guarantees Act 1993
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