MOVIE THEATER CLEANING PROCESS IMPROVEMENT PLAN

INTRODUCTION
Business Case
 Movie Theatre has observed a decrease in footfall
over last 3 months and the manager has called a
meeting to discuss the reasons for this decrease and
to improve the process wherever there is a problem.
In discussion, the issue of cleanliness caught the eye
of every member and agreed to improve the
cleanliness of the movie theatre and its nearby areas.
Business Statement
Movie Theatre has received a average feedback score
of 4.5 (out of 10 , 1 being lowest) in cleanliness since
last 3 months
Problem Statement
 Due to complaints and poor customer rating, it
has been determined that cleanliness and
hygiene of the movie theater needs to be
improved.
OBJECTIVE
Improve overall cleanliness and sanitization
within the movie theater, therefore
improving customer reviews and sales.
HIGH LEVEL PROCESS MAP

1. Identify problem areas to be cleaned (start)
2. Determine correct tools/supplies needed
3. Obtain supplies for cleaning
4. Determine schedule for who will be cleaning and when.
5. Implement new schedule with supplies
   FINANCIAL IMPACT
   FINANCIAL IMPACT OF THE PROJECT
   PROPOSAL
   Team has agreed to:
   1.Install Commercial Hand Dryers at Each Wash Area (5 Nos) (Cost:

• $ 150 per pc)
  2.Install Mist Sprayers at 20 locations in Movie Theatre Arena ($ 80
  per pc)
  3.Hire 2 additional cleaners ($ 500 per month per cleaner)
  REVENUE GENERATION: The improvement in cleanliness will lead to
  increase in footfall by 20% which in turn can increase the revenue by $
  1800 per month.
  Return on Investment and Payback Period
  Note: Month 1 Expenses = $ 150 * 5 + $ 80 * 20 + $ 1000 = $
  3300
  PAYBACK PERIOD: The expenses can be covered by revenue in 3
  months. Therefore, Payback Period is of 3 months
  RETURN ON INVESTMENT (Revenue/Expenses): 5400/5300 = 1.02
  Month
  s
  Expense
  s
  Cumulativ
  e
  Expenses
  Revenue Cumulativ
  e
  Expenses
  1 $ 3300 $3300 $ 1800 $ 1800
  2 $ 1000 $4300 $ 1800 $3600
  3 $ 1000 $ 5300 $ 1800 $ 5400
  FOUR VOICES
  VOICE OF THE BUSINESS
  Customer footfall has decreased since
  last 3 months
  VOICE OF THE EMPLOYEE
  Customers have raised their concerns
  over the cleanliness of the area
  VOICE OF THE CUSTOMER
  There is a cleanliness issue at this
  theatre, it doesn’t feel good here
  VOICE OF THE PROCESS
  There is a long gap of 3 hours in duty time
  of two consecutive cleaners
  SIPOC DIAGRAM
  SUPPLIER INPUTS PROCESS OUTPUTS CUSTOMERS
  Employees Customer
  Feedbacks
  CLEANLINESS
  IMPROVEMEN
  T
  Higher
  Ratings
  Walk in Customers
  Cleaners Employee
  Feedbacks
  Higher
  Footfall
  People living in
  nearby localities
  Owner Cleaning
  Equipment
  Higher
  Sales/
  Attendance
  Customers
  recommended by
  others
  Vendor
  Cleaning
  Products
  Better
  sanitization
  Customers looking
  for good reviews
  CHARTER

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