Interact with team members in a positive and professional manner
Interacting with team members
It has been highlighted that an important quality for a manager to have is the ability to communicate with people at varying levels in the organisation. Such interactions can lead to better informed decisions being made and ensures that employees understand how they can contribute to meeting organisational goals.
However, it is important to contemplate the type of interaction that supervisors and managers should have with their staff. Having a positive professional relationship between employees and their supervisors usually correlates with individuals finding work more engaging and enjoyable. Conversely, research demonstrates that dissatisfaction with supervisors can often lead to reduced morale and a damaging impact on productivity and revenue. Therefore, it is vital for managers to make an effort to interact with the staff they are responsible for in a positive manner.
Creating opportunities for interaction
While it is important to maintain regular communication with employees in day-to-day activities, building positive rapports with workers can take place through organising activities outside of usual workplace scenarios.
For example, it might be useful for managers or supervisors to participate in:
➢ Workshops
➢ Meetings
➢ Seminars
➢ Social events.
Such situations can make it easier for employees to raise questions with managers and for advice to be provided in both directions.
Utilising feedback
Gaining feedback and the opinions of employees has been mentioned as a method of gaining employee support. Whether senior figures will decide to take this approach will depend on their management style. A democratic management style is likely to lead to the highest level of interaction with employees and they will feel more valued within the organisation.
Feedback from employees could take place in team meetings, through an online workplace forum, email, or by introducing a feedback box.
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Positive interactions
It is crucial for managers to be able to speak with their staff in a way that results in the desired outcome. Within the tourism, travel, hospitality and events industries, managers may require workers to perform a task outside of their usual job role or respond to a particular situation. In order for actions to be undertaken promptly and in the intended way, speaking with the particular employee in a positive manner is essential.
Positive and professional interactions may include:
➢ Greeting the employee upon the start of a conversation
➢ Using the name of the employee
➢ Being empathic by understanding and appreciating the circumstances of the employee. For example, if asking them to work overtime or alter their shift pattern, you should acknowledge the social and personal needs and responsibilities of employees and be understanding if they are unable to meet your request
➢ Acting fairly by treating all employees with the same level of respect
➢ Complementing employees on their work when appropriate
➢ Providing constructive criticism when needed rather than becoming insulting or angered
➢ Being honest with employees
➢ If holding a group or individual meeting, taking notes can demonstrate professionalism as it shows you are taking the points being made seriously and you are more likely to respond to any issues being raised
➢ Speaking with language that is appropriate to the recipient, for example refraining from using specialist terminology that may not be understood
➢ Using eye-contact appropriately.
Being able to implement the above actions into your interactions with employees is an important aspect of effective leadership; not being able to communicate in a professional manner with employees makes it difficult to be viewed as a leader figure. Instead you may become viewed as a higher figure of authority instead of an inspirational figure.
Leaders are capable of utilising the strengths of their team to deliver the highest possible level of service or output. They also instil a sense of confidence within a team by encouraging individuals to develop their skills and talents to become a better employee.
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Managers and leaders will rapidly lose credibility if they appear to be:
➢ Uninterested in their team
➢ Displaying dishonesty
➢ Acting in an unethical manner
➢ Taking advantage of their power
➢ Not working in alignment with organisational goals
➢ Discriminating against particular employees
➢ Speaking negatively about employees behind their backs.
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Activity 1C
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- Develop team commitment and cooperation
2.1. Develop and clearly communicate short, medium and long-term plans and objectives consistent with organisational goals in consultation with the team
2.2. Communicate expectations, roles and responsibilities of team members to encourage them to take responsibility for own work
2.3. Encourage teams and individuals to develop innovative approaches to work
2.4. Identify and reward individual and team efforts and contributions
2.5. Model and encourage open and supportive communication within the team
2.6. Seek and share information from the wider business environment with the team
2.7. Represent team interests in the wider environment
2.8. Seek feedback from team members and implement changes within the bounds of organisational goals and policies
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