QQI Level 5: Demonstrate five specialised communication skills relevant to the healthcare workplace: Communications, Assignment, Ireland

You are required to demonstrate five specialised communication skills relevant to the healthcare work place

Skills Demonstration 1 – Listening and speaking skills – Oral Presentation

Skills Demonstration 2 – Listening and speaking skills – Dialogue

Skills Demonstration 3 – Listening and speaking skills – Discussion & Negotiation

Skills Demonstration 4 – Listening and speaking skills – Message giving/taking

Skills Demonstration 5 – Visual Communication Skills

Performance Criteria:

Skills Demonstration 1 – Listening and speaking skills – Oral Presentation

Performance Criteria 1:

Preparation & rehearsal (2 marks)
Clear structure (2 marks)
Sustained interest & rapport (2 marks)
Control & variety of tone (2 marks)
Body language & use of gesture (2 marks)

Skills Demonstration 2 – Listening and speaking skills – Dialogue

Performance Criteria 2:

Effective communication
Positive body language
Listening skills
Relevant questions
Clear speech

Skills Demonstration 3 – Listening and speaking skills – Discussion & Negotiation

Performance Criteria 3:

Participation & communication
Decision/conclusion
Aim/task adhered to
Group skills
Body language

Skills Demonstration 4 – Listening and speaking skills – Message giving/taking

Performance Criteria 4:

Essential/non-essential information extracted
Detailed message taken
Audible voice
Clear diction
Confident use of telephone

Skills Demonstration 5 – Visual Communication Skills

Performance Criteria 5:

Support studies
Materials/techniques compliment the message
Clear visual communication
Audience engagement
Presentation