Understanding the nature and importance of operational management: Importance of operational management: Explanation of the needs in producing safe, on time, cost efficient, Linking between operations management and strategic planning System diagram illustrating typical business: Understanding relationship between operations management and Analysis of three E’s: Tension between cost minimisation and quality maximisation: Significance of five performance objectives underpinning operations Organising a typical production process: Linear programming: Critical path analysis and network planning Requirements of operational planning and control Application of relevant techniques for production of an operational plan Set of clearly defined operational outcomes: Network plan and resultant critical path: Explanation of how quality could be defined and maintained: