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WHMC311 Clinical Herbal Medicine

© Endeavour College of Natural Health WHMC311 Case Study Report 1
Last updated on 7 March 2019 v14 Page 1 of 10

SUBJECT: WHMC311 Clinical Herbal Medicine
ASSSESSMENT: Case Study Report 1
DUE DATE: Week 8 (Sunday 2355hrs) WORD LIMIT: 1000 +/- 10%
TOTAL MARKS: 100 WEIGHTING 20%

TASK SUMMARY
This case study report requires you to assess a patient’s medical history, develop a treatment plan,
develop a herbal prescription, detail any safety considerations and potential herb/drug interactions,
and provide suggested dietary and lifestyle interventions and relevant referrals for other treatment.
LEARNING OUTCOMES ASSESSED
1. Discuss the strengths and limitations of herbal medicine in the management of a range of
health conditions.
2. Develop person-centred treatment plans through the analysis of case information and
application of holistic herbal treatment strategies.
3. Formulate and provide rationale for individualised herbal prescriptions appropriate to
specific case examples.
4. Appraise traditional and scientific evidence, and provide integrative long term herbal client
care.
5. Discuss opportunities and limitations of multidisciplinary client care, including predicting
positive and negative interactions between herbal and pharmaceutical medicines.
SUBMISSION
Submission must be through the LMS no later than the due date indicated.
REFERENCING

The APA style as detailed in the Endeavour APA Referencing Guideline document is
required.
Whilst there is no specific minimum number of references required, an approximate
guideline is 8-10 references.
Your references must include no less than 2 herbal medicine references published prior to

1950, and no less than 3 references on herbal medicines from peer reviewed journals
published in the last 10 years.
FORMAT
Do NOT use the normal essay style format of Abstract, Introduction/Background, Body,
Conclusions. You MUST use the numbered headings shown in bold on the following pages. The
bullet points beneath each heading provide you with an elaboration on what is required in each of
these sections of your assignment.
© Endeavour College of Natural Health WHMC311 Case Study Report 1
Last updated on 7 March 2019 v14 Page 2 of 10
1. Assessment of the Patient

Detail your provisional diagnosis, and provide a rationale for your provisional diagnosis which links
to the patient’s information. Remember that more than one condition may be present in a patient at
the same time.
Describe what you consider to be the causal chain of events in this patient (for more information
see chapter 7 of your prescribed textbook Bone & Mills, 2013).
Note: This section must be referenced.

2. Treatment Strategy

Using the table format shown below, list your treatment objectives (goals), approximate timeframe
for improvement, and the herbal actions chosen to achieve each objective.
Ensure that your objectives meet all the requirements as detailed in Session 1 of your subject
materials.
Ensure that you choose at least one herbal action for each objective. The same herbal action may
be chosen for multiple objectives if relevant.
Note: This table does not need to be referenced.
Treatment Objective Timeframe Herbal Action(s)

3. Herbal Prescription

Develop a liquid herbal prescription for this patient. If necessary you may also utilise other herbal
preparation forms, e.g. infusions, topical preparations, tablets or capsules, etc.
For the liquid herbal prescription the table format shown blow must be used, and all columns must
be completed. The number of herbs utilised in this prescription is your decision, however keep in
mind the principles of prescribing as described in Sessions 1-3 of your subject materials.
More than one liquid herbal prescription can be provided if required, with each liquid herbal
prescription being detailed in a separate table.
Dosage and instructions for the patient must be included.
If you are using additional preparations, the herbal components of each preparation must be

detailed along with their quantities in the preparation in a separate table, and full dosage and patient
instructions must be provided. If it is a pre-formulated product (e.g. a tablet) all of this information
must still be provided, along with the name of the product and the product sponsor (company).
 Note: The table(s) do not need to be referenced.

Latin binomial Part used DER Amount per
week
Amount per
bottle
The botanic name Leaf, root, etc The
drug/extract
ratio
How much you
want this patient to
take per week
How much you will
out into your chosen
bottle size
Dosage & Instructions: Dosage the patient needs to take, how
often they should take it, and any
other instructions (e.g. before meals,
30 minutes before bed, etc)
Bottle Size: Size of bottle
dispensed (choose
from either 25mL,
50mL. 100mL,
200mL, or 500mL)

© Endeavour College of Natural Health WHMC311 Case Study Report 1
Last updated on 7 March 2019 v14 Page 3 of 10
4. Rationale for Herbal Prescription

Provide a rationale for each herbal medicine in your prescription (this includes any herbs in pre
formulated products). An approximate guideline is 2-3 paragraphs in length for each herbal
medicine utilised.
This rationale should make reference to the herbal medicine’s actions, indications, phytochemistry
and phytopharmacology, and how the choice links to your Treatment Strategy.
You should also present your rationale for the dosage of each herbal medicine that you have
chosen (see the principles outlined in Sessions 1-3 of your subject materials).
Note: This section must be referenced.

5. Safety Considerations & Herb/Drug Interactions
 Detail any cautions and possible adverse reactions which may result from your treatment. In
presenting possible adverse reactions, consider their likelihood based on the evidence and upon
application of the evidence to this specific patient.

Detail any potential herb/drug interactions which may result from your treatment, and explain the
nature of the interaction, whether it is a pharmacokinetic or pharmacodynamic interaction, and it
would be considered a clinically desirable or undesirable interaction.
Consider the likelihood of the interaction, based on the evidence and upon application of the
evidence to this specific patient.
Note: This section must be referenced.

6. Relevant Dietary & Lifestyle Interventions



Provide brief advice on specific dietary and/or lifestyle interventions relevant to this patient.
Link your dietary and/or lifestyle interventions with the treatment objectives chosen.
Keep this section very brief – remember that this is a herbal medicine subject – but do provide
specific advice based on evidence and the application of the evidence to this patient.
Note: This section must be referenced.

7. Suggested Treatment Referrals

Provide brief advice on treatment referral(s) which may be beneficial to the patient. The referral(s)
should be to clinicians other than herbalists, naturopaths or nutritionists (i.e. for treatment outside
your scope of practice).
Provide a brief rationale as to why this referral(s) may be useful for the patient.
Note: This section must be referenced.

© Endeavour College of Natural Health WHMC311 Case Study Report 1
Last updated on 7 March 2019 v14 Page 4 of 10
CASE DETAILS
Andrew is a 46 year old male presenting with frequent headaches, anxiety, intermittent insomnia,
and mild fatigue. Andrew heads up a research centre at a university, and as a result is managing
numerous diverse projects and research staff and students, research grants and budgets. He
enjoys his work and gets a lot of satisfaction from the various projects, but the hours are long and
the demands are high.
Headache
Andrew has been experiencing regular headaches for the last 5-6 years. He describes the
pain as a “constrictive pressure” and is of moderate severity, tends to begin in the occipital
region and spreads to the temporal and frontal region bilaterally, and also the crown of head,
over a period of 1-2hrs. Each episode lasts around 3-8hrs, and mostly commences in the early
afternoon. Until about 1 year ago Andrew was getting these headaches 6-7 days a week, but it
has now reduced to 2-3 days per week since his GP prescribed a nightly dose of amitriptyline
as a preventative measure.
These headaches seem to be made worse by stress and lack of sleep. The only dietary trigger
he has noticed is consumption of alcohol (2-3 glasses of wine, or 2-3 shots of brown spirits
can trigger a headache), and as a result he now drinks alcohol infrequently (1-2 shots of
brown spirits per week). He has not noticed any other triggers.
His normal acute treatment for these headaches is 2-3 Panadol tablets when it comes on, and
if it is still bothering him in 4hrs he usually takes another 2 tablets. Whilst this rarely eliminates
the pain, it does make it a little more tolerable.
He does not get any nausea or vomiting with the headaches, and no photophobia, although
very occasionally (he estimates maybe 3 times over the last 5 years) he has noticed blurred
and distorted vision in his right eye, which has lasted for 2-3 days and then resolved.
Anxiety
Andrew has been noticing steadily building anxiety for the last 18 months. He describes this as
“being uptight” and tense, and whilst he is known and respected as a good manager of people,
he feels within himself that in the last few months he has been a bit more irritable at work.
In your initial consultation you request that Andrew to complete the GAD-7 and PHQ-9
questionnaires, and his results are shown on the following pages.
Intermittent Insomnia
Andrew has found over the last 12 months that his ability to relax and fall asleep in the
evenings has been suffering. Most nights it takes him 1-2hrs to wind down and fall asleep, and
given that he is often working until 2130-2200hrs, and then starts work around 0700hrs, he is
usually getting only about 5-6hrs sleep per night. This can be reduced to 4hrs if an project
deadline is close.
© Endeavour College of Natural Health WHMC311 Case Study Report 1
Last updated on 7 March 2019 v14 Page 5 of 10
Mild Fatigue
Andrew describes significant morning fatigue in the last 6-9 months, which he connects with
his poor sleep. The fatigue improves with an early morning shower and a double espresso,
and then he is fine until mid-afternoon, when he starts to experience an “energy slump”. He
usually counters this by having a single-shot latte or cappuccino, and something to eat (choice
of food is highly variable depending upon whether he is in off-site meetings or in the office),
which helps but does not fully alleviate the fatigue.
Diet
Andrew generally tries to eat a pretty good diet. Breakfast 6 days a week is a smoothie with
milk, protein powder, cocoa, banana, and berries, unless he has a breakfast meeting, in which
case it might be muesli, or eggs and toast. Lunch is highly variable in both timing and selection
of food, due to work demands, but he tries to have some kind of salad with a small amount of
meat or chicken or fish most days. Dinner is again variable as roughly 3 nights a week he eats
out (often as part of work meetings), but usually something of the nature of red meat or
chicken with steamed or stir-fried vegetables. Snacks during the day would usually be a slice
of wholemeal bread with peanut butter or some fruit (at his desk usually). He has on average
3-4 espressos per day, either black or with milk in the form of a latte or cappuccino, and 1
sugar. He has minimal other refined sugar intake. He drinks around 2.5-3L of water per day
(often a litre soon after waking as he often has a dry mouth first thing in the morning), and
usually tries to have a fresh fruit and vegetable juice every day.
Exercise
Andrew has a treadmill and an exercise bike at home, and 3-4 days per week he spends
around 30 minutes on one of them. He also swims at the local pool once a week.
Medications


Amitriptyline 10mg 30 minutes before bed
Paracetamol 500mg tablets, 3-4 tablets two to three times per week

Examination & Pathology
On this first visit his BP is 154/88, PR 72. Height is 178cm and weight is 81kg. He has copies
of recent blood work including FBC, blood chemistry, CRP, ESR, LFT’s and all is normal.
Social
Andrew has no siblings, both parents died in a car crash about 12 years ago, and he does not
have a steadily partner. He has a broad social network consisting of work colleagues/friends
and a close personal friend he has known for 18 years – they have a weekend routine of a
swim at the local pool and then breakfast out.
Past Medical History
Nothing significant.
© Endeavour College of Natural Health WHMC311 Case Study Report 1
Last updated on 7 March 2019 v14 Page 6 of 10

GAD-7
Over the last 2 weeks, how often have you been
bothered by the following problems?
Not at all Several days More than half the
days
Nearly
every day
1. Feeling nervous, anxious or on edge 0 1 2 3
2. Not being able to stop or control worrying 0 1 2 3
3. Worrying too much about different things 0 1 2 3
4. Trouble relaxing 0 1 2 3
5. Being so restless that it is hard to sit still 0 1 2 3
6. Becoming easily annoyed or irritable 0 1 2 3
7. Feeling afraid as if something awful might happen 0 1 2 3

Total GAD-7 score = 11

PHQ-9
Over the last 2 weeks, how often have you been
bothered by any of the following problems?
Not at all Several days More than half the
days
Nearly
every day
1. Little interest or pleasure in doing things 0 1 2 3
2. Feeling down, depressed or hopeless 0 1 2 3
3. Trouble falling or staying asleep, or sleeping too
much
0 1 2 3
4. Feeling tired or having little energy 0 1 2 3
5. Poor appetite or overeating 0 1 2 3
6. Feeling bad about yourself – or that you are a failure
or have let yourself or your family down
0 1 2 3
7. Trouble concentrating on things, such as reading the
newspaper or watching television
0 1 2 3
8. Moving or speaking so slowly that other people could
have noticed? Or the opposite – being so fidgety or
restless that you have been moving around a lot more
than usual.
0 1 2 3
9. Thoughts that you would be better off dead or of
hurting yourself in some way
0 1 2 3

Total PHQ-9 score = 6
If you checked off any problems, how difficult have these problems made it for you to do your work,
take care of things at home, or get along with other people?

Not difficult at all Somewhat difficult Very difficult Extremely difficult

© Endeavour College of Natural Health WHMC311 Case Study Report 1
Last updated on 7 March 2019 v14 Page 7 of 10
Marking Rubric

Criteria Performance Level
Assessment of the Patient (10 marks)
Diagnosis Diagnostic evaluation is
correct, clearly
articulated and intimately
linked to the clinical
features of the patient. (5)
Diagnostic evaluation is
correct, clearly
articulated, and linked
clinical features of the
patient. (4)
Diagnostic evaluation is
correct, and linked to the
clinical features of the
patient. (3)
Diagnostic evaluation is
correct, and only partially
linked to the clinical
features of the patient. (2)
Diagnostic evaluation is
incorrect, and only
partially linked to the
clinical features of the
patient. (1)
Diagnostic evaluation is
incorrect, and not linked
to the clinical features of
the patient. (0)
Causal chain of events Clearly articulated, and
demonstrates excellent
understanding of holistic
pathophysiology. (5)
Clearly articulated, and
demonstrates good
understanding of holistic
pathophysiology. (4)
Clearly articulated, and
demonstrates basic
understanding of holistic
pathophysiology. (3)
Poorly articulated, and
demonstrates basic
understanding of holistic
pathophysiology. (2)
Poorly articulated, and
demonstrates poor
understanding of holistic
pathophysiology. (1)
Poorly articulated, not
patient centric, and
demonstrates poor
understanding of holistic
pathophysiology. Or not
described at all. (0)
Treatment Strategy (20 marks)
Objectives All treatment objectives are
SMART, concise, holistic,
and patient-centric. Seven
or less objectives. (10)
One treatment objective is
not SMART, concise,
holistic, or patient-centric.
No more than 8
objectives. (8)
Two treatment objectives
are not SMART, concise,
holistic, or patient-centric.
Or more than 8
objectives. (6)
Two treatment objectives
are not SMART, concise,
holistic, or patient-centric.
And more than 8
objectives. (4)
Three treatment objectives
are not SMART, concise,
holistic, or patient-centric.
(2)
Four or more treatment
objectives are not SMART,
concise, holistic, or patient
centric. (0)
Actions All actions are highly
relevant for the patient,
and clearly link to the
chosen treatment
objectives. Choices show
advanced consideration
of how some actions may
achieve multiple objectives.
(10)
All actions are highly
relevant for the patient,
and clearly link to the
chosen treatment
objectives. Choices show
basic consideration of
how some actions may
achieve multiple objectives.
(8)
Most actions are relevant
for the patient, and clearly
link to the chosen
treatment objectives.
Choices show basic
consideration of how
some actions may achieve
multiple objectives. (6)
Some actions are relevant
for the patient, and clearly
link to the chosen
treatment objectives.
Choices show poor
consideration of how
some actions may achieve
multiple objectives. (4)
Multiple actions are
irrelevant for the patient,
and clearly link to the
chosen treatment
objectives. Choices show
poor or no consideration
of how some actions may
achieve multiple objectives.
(2)
Actions are incorrectly
worded (e.g. indications
instead of actions), and/or
irrelevant to the patient.
(0)

© Endeavour College of Natural Health WHMC311 Case Study Report 1
Last updated on 7 March 2019 v14 Page 8 of 10

Herbal Prescription (10 marks)
Component details
(not including
amount/week or bottle)
All details of Latin
binomial, part used and
DER are provided for all
components of the liquid
formula, along with Latin
binomial and part used for
any other preparation if
required. No errors in
these details. (5)
One detail missing or one
error in Latin binomial, part
used or DER for
components of the liquid
formula, or Latin binomial
and part used for any other
preparation if required. (4)
Two details missing or
two errors in Latin
binomial, part used or DER
for components of the liquid
formula, or Latin binomial
and part used for any other
preparation if required. (3)
Three detail items
missing or three errors in
Latin binomial, part used or
DER for components of the
liquid formula, or Latin
binomial and part used for
any other preparation if
required. (2)
Four detail items missing
or Four errors in Latin
binomial, part used or DER
for components of the liquid
formula, or Latin binomial
and part used for any other
preparation if required. (1)
Five or more detail items
missing or five or more
errors in Latin binomial,
part used or DER for
components of the liquid
formula, or Latin binomial
and part used for any other
preparation if required. (0)
Component quantities,
dosage & instructions
(not suitability of dosage)
All details concerning
amount per week, amount
per bottle, bottle size and
dosage instructions, are
provided. All calculations
correct and consistent. If
other preparation forms are
recommended, details of
preparation and dosage are
provided. (5)
Missing one detail
concerning amount per
week, amount per bottle,
bottle size and dosage
instructions of liquid
formula, or other
preparations prescribed. Or
one error in calculations.
(4)
Missing two details
concerning amount per
week, amount per bottle,
bottle size and dosage
instructions of liquid
formula, or other
preparations prescribed. Or
two errors in
calculations. (3)
Missing three details
concerning amount per
week, amount per bottle,
bottle size and dosage
instructions of liquid
formula, or other
preparations prescribed. Or
three errors in
calculations. (2)
Missing four details
concerning amount per
week, amount per bottle,
bottle size and dosage
instructions of liquid
formula, or other
preparations prescribed. Or
four errors in
calculations. (1)
Missing more than four
details concerning amount
per week, amount per
bottle, bottle size and
dosage instructions of
liquid formula, or other
preparations prescribed. Or
more than four errors in
calculations. (0)
Rationale for Herbal Prescription (30 marks)
Rationale for herbal
activity
Rationale for each herbal
component fully takes into
consideration actions,
indications, and
phytochemistry &
phytopharmacology, and
is well supported by
traditional and/or modern
research evidence. (10)
Rationale for each herbal
component fully takes into
consideration actions,
indications, and
phytochemistry &
phytopharmacology, and
is only partially supported
by traditional and/or
modern research
evidence. (8)
Rationale for some or all
herbal components takes
into consideration only two
of the following: actions,
indications, or
phytochemistry &
phytopharmacology.
Rationale is only partially
supported by traditional
and/or modern research
evidence. (6)
Rationale for some or all
herbal components takes
into consideration only two
of the following: actions,
indications, or
phytochemistry &
phytopharmacology.
Rationale is poorly
supported by traditional
and/or modern research
evidence. (4)
Rationale for some or all
herbal components takes
into consideration only one
of the following: actions,
indications, or
phytochemistry &
phytopharmacology.
Rationale is poorly
supported by traditional
and/or modern research
evidence. (2)
Rationale is grossly
incomplete, and not
supported by traditional
and/or modern research
evidence. (0)
Linkage to patient Rationale for each herbal
component is clearly
linked back to Actions
and Treatment Objectives
and the choice of each
herbal component is highly
relevant to the patient.
(10)
Rationale for each herbal
component is clearly
linked back to Actions
and Treatment Objectives
and the choice of each
herbal component is
mostly relevant to the
patient. (8)
Rationale for each herbal
component is partially
linked back to Actions
and Treatment Objectives
and the choice of each
herbal component is
mostly relevant to the
patient. (6)
Rationale for each herbal
component is partially
linked back to Actions
and Treatment Objectives
and the some herbal
components are not
relevant to the patient. (4)
Rationale for each herbal
component is poorly
linked back to Actions
and Treatment Objectives
and the some herbal
components are not
relevant to the patient. (2)
Rationale for each herbal
component is not linked
back to the Actions
and/or Treatment
Objectives. Some or all of
the herbal components
are not relevant to the
patient. (0)

© Endeavour College of Natural Health WHMC311 Case Study Report 1
Last updated on 7 March 2019 v14 Page 9 of 10

Dosage Amount per week for
each component shows
advanced consideration
of patient requirements
and interaction of
formula components, as
does any other
preparation forms
recommended. (10)
Amount per week for
each component shows
good consideration of
patient requirements and
interaction of formula
components, as does any
other preparation forms
recommended. (8)
Amount per week for
each component shows
basic consideration of
patient requirements and
interaction of formula
components, as does any
other preparation forms
recommended. (6)
Amount per week for
each component shows
poor consideration of
patient requirements and
interaction of formula
components, as does any
other preparation forms
recommended. (4)
Amount per week for
each component shows
little to no consideration
of patient requirements
and interaction of
formula components, as
does any other
preparation forms
recommended. (2)
No rationale provided for
amount per week for
each component, or for
any other preparation
forms recommended. (0)
Safety Considerations & Herb/Drug Interactions (10 marks)
Cautions & possible
adverse reactions
Cautions and possible
adverse reactions are
explained, with supporting
evidence provided, and
likelihood of adverse
reactions are detailed
through applying the
evidence to the patient’s
context. (5)
Cautions and possible
adverse reactions are
explained, with supporting
evidence provided, and
likelihood of adverse
reactions are detailed.
Lacking reference to the
patient’s context. (4)
Cautions and possible
adverse reactions are
explained, with supporting
evidence provided.
Likelihood is not
discussed. (3)
Cautions and possible
adverse reactions are
explained, but lacks
supporting evidence and
likelihood. (2)
Missing key cautions
and/or adverse reaction.
No detail or supporting
evidence. (1)
No information on cautions
or possible adverse
reactions provided. (0)
Herb/drug interactions Interactions explained
including possible outcome
of the interaction, the
nature (pharmacokinetic or
pharmacodynamic), and
the likelihood of the
interaction is explained with
evidence being applied to
the patient’s context. (5)
Interactions explained
including possible outcome
of the interaction, the
nature (pharmacokinetic or
pharmacodynamic), and
the likelihood of the
interaction is explained.
Lacking reference to the
patient’s context. (4)
Interactions explained
including possible outcome
of the interaction. Lacking
in information on either the
nature (pharmacokinetic or
pharmacodynamic), or the
likelihood of the
interaction. (3)
Interactions explained
including possible outcome
of the interaction. Lacking
information on both the
nature (pharmacokinetic or
pharmacodynamic), and
the likelihood of the
interaction. (2)
Interactions provided but
lacking information on the
possible outcome of the
interaction. Lacking
information on both the
nature (pharmacokinetic or
pharmacodynamic), and
the likelihood of the
interaction (1)
No information on
interactions provided. (0)
Relevant Dietary & Lifestyle Interventions (5 marks)
Diet & lifestyle Diet and lifestyle
interventions provided, with
good rationale and
linkage to the treatment
objectives, and supported
by relevant research
evidence. (5)
Diet and lifestyle
interventions provided, with
good rationale and
linkage to the treatment
objectives. (4)
Diet and lifestyle
interventions provided, with
adequate rationale but
poor linkage to the
treatment objectives. (3)
Diet and lifestyle
interventions provided,
however weak rationale
and/or linkage to
treatment objectives
provided. (2)
Diet and lifestyle
interventions provided,
however no rationale or
linkage to treatment
objectives provided. (1)
No diet or lifestyle
interventions provided. (0)

© Endeavour College of Natural Health WHMC311 Case Study Report 1
Last updated on 7 March 2019 v14 Page 10 of 10

Suggested Treatment Referrals (5 marks)
Referrals Treatment referrals
provided and highly
relevant to the patient, with
well-argued rationale,
supported by relevant
research evidence. (5)
Treatment referrals
provided and highly
relevant to the patient, with
well-argued rationale. (4)
Treatment referrals
provided and highly
relevant to the patient,
however rationale lacks
depth. (3)
Treatment referrals
provided, along with
rationale. However referrals
are not relevant to the
patient and rationale lacks
depth. (2)
Treatment referrals
provided, however no
rationale provided. (1)
No treatment referrals
provided. (0)
Referencing (4 marks)
Source selection Two or more herbal sources older than 1950 utilised and
three or more herbal sources from peer reviewed
journals less than 10 years old. (2)
One herbal source older than 1950 utilised and/or two
herbal sources from peer reviewed journals less than 10
years old. (1)
No herbal sources older than 1950 utilised and/or no
more than one herbal source from a peer reviewed
journal less than 10 years old. (0)
Citations & reference list No errors in the in-text citations or the reference list. (2) No more than three errors in the in-text citations or the
reference list. (1)
Four or more errors in the in-text citations or the
reference list, or non-APA referencing style. (0)
Academic Writing (6 marks)
Spelling & grammar No spelling or grammatical
errors. (3)
No more than 2 spelling or grammatical errors. (2) No more than 4 spelling or grammatical errors. (1) Five or more grammatical errors. (0) spelling or
Writing style Formal & professional
vocabulary with no short
hand or slang, objective &
cautious language written
in the third person. (3)
Written in the third person with use of formal and
professional vocabulary, but lacking in objective &
cautious language. (2)
Written in the third person but lacking in formal and
professional vocabulary. (1)
Informal and
unprofessional writing, or
writing no in the third
person. (0)

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