Important services of a social nature to the population

GovDept is a mid-size governmental department providing important services of a social nature to the
population of a large territory. From the technology perspective, the organization can be considered
as a late adopter of innovations and characterized by relative underinvestment in IT, which has certain
implications for both its IT landscape and respective management practices. On the one hand,
GovDept’s IT landscape is very heterogeneous and includes many legacy information systems and
technologies some of which have been in use for decades. On the other hand, its IT-related

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