HOS2220 | Page 1
Assessment Task 2: Individual Report on Opera and Industry Trends
This assignment is designed to assist students gain an understanding and appreciation of front office and
housekeeping activities. This 2500-3000 words report is based on your reflection through the usage of the
Opera software in this unit where you have to reflect on the usefulness of Opera in relations to the Guest
Cycle. The second part of the report requires students to analyse emerging technologies impacting the
management of Rooms Division operations.
PREPARATION
Before starting this assignment, you should have read all assessment materials provided on Blackboard and
consulted with your Lecturer for additional instructions and support. Please refer to the marking rubric for this
assessment on Blackboard to see marking criteria and achievement expectation.
ASSIGNMENT INSTRUCTIONS
Part 1: You are required to focus your analysis on using Opera for this unit. You will be required to discuss
the following:
1. Discuss the benefits and drawbacks of using the Opera software.
2. Discuss ten useful functions of Opera that you made while using Opera and how this supported the
guest cycle. Please clearly stipulate the Opera functions (e.g. performing a quick check in). Explain
why they were good functions. Please provide Opera screenshots saved during the tutorial sessions
as supporting evidence.
3. Discuss how you as a future hotel manager can develop a training program for your employees
using the Opera software.
Part 2: You are required to analyse emerging technologies impacting the management of Rooms Division
operations. You will be required to discuss emerging technologies (e.g. artificial intelligence and robots) that
can be useful in the management of Rooms Division operations.
The submitted document should be 2500-3000 words (+/- 10%) – excluding references, cover page,
executive summary and appendices. Referencing should be in the APA Style (see Resources below for Tip
Sheet). The report must be suitably referenced with a minimum of 10 academic references and may include
photographs, maps, tables, diagrams, illustrations.
The assessment should be 2,500 – 3,000 words (+/- 10%) – excluding references, and appendices.
Referencing should be in the APA Style (see Resources below for Tip Sheet). The report must be suitably
referenced with a minimum of 10 academic references and may include photographs, maps, tables,
diagrams, illustrations. Academic scholarly research or literature in this context includes published reference
materials such as peer reviewed journal articles, textbooks and e-books, and/or reports.
| Value: | 40% |
| Format: | Report, 2500-3000 words (+/- 10%), MSWord, Times New Roman 12pt font, 1.5 spacing. Please include an ECU Cover Sheet at the start of the document. |
| Due date & time: | Week 12, Monday 18th May, 2020, 12.30pm |
| How to submit: | Electronically, via Blackboard>Assessment folder > Turnitin link * |
| Unit learning outcomes: |
• Calculate and interpret operating statistics and ratios used in evaluating the performance of a rooms-division. • Use a property management system in a simulated front office environment. • Analyse front office operations according to the guest cycle. • Analyse the composition of the lodging industry and the organisation of a hotel and its rooms-division. • Evaluate the various techniques in solving problems, enhancing creativity, helping in decision making, resolving conflict and handling customers in challenging situations. |
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Any student who wishes to defer the submission of an assignment must apply to the lecturer before the due
date for an extension of the time within which to submit the assignment. The application must be in writing
and must set out the grounds on which extension is sought.
An assignment submitted after the fixed or extended time for submission shall incur a penalty to be
calculated as follows:
• where the assignment is submitted not more than 5 working days late, the penalty shall, for each working
day that it is late, be 5% of the maximum assessment available for the assignment; or
• where the assignment is more than 5 working days late, a mark of zero shall be awarded.
RESOURCES
Apart from the references provided above, students should be conducting secondary research using the
ECU library database.
MARKING CRITERIA
Please refer to the marking rubric on Blackboard for this assignment to see criteria and performance
expectations.
FEEDBACK
Feedback will be available via Blackboard>My Grades. There will be opportunity in class to obtain feedback
from your lecturer as you progress with the assessment task.
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ASSIGNMENT 2: ‘INDIVIDUAL OPERA REPORT (40%)
• The total available marks for this assignment = 40. Students will be assessed on each of the criteria as
specified in the table below. Marks in boxes indicate abilities in relation to each assessment criteria but do
not represent a numerical score. The final grade achieved in this assignment will represent a student’s overall
achievement in the assignment in relation to the quality of their work in all assessment criteria.
| Fail | Pass | Credit | Distinction | High Distinction | |
| Quality of reflective analysis on benefits and drawbacks of Opera (20%) |
Reflective analysis is inadequate and/or very limited. Fails to show insight and thoughtful discussion of topic. |
Reflective analysis is basic. Shows some insight and provides some thoughtful discussion of the topic. |
Reflective analysis is good. Shows good insight and provides a sound discussion of the topic. |
Reflective analysis is very good. Shows very good insight and provides a strong discussion of the topic. |
Reflective analysis is excellent. Shows excellent insight and provides great depth in discussion of the topic. |
| Quality of reflective analysis on ten useful functions learnt through Opera usage (20%) |
Reflective analysis is inadequate and/or very limited. Fails to show insight and thoughtful discussion of topic. |
Reflective analysis is basic. Shows some insight and provides some thoughtful discussion of the topic. |
Reflective analysis is good. Shows good insight and provides a sound discussion of the topic. |
Reflective analysis is very good. Shows very good insight and provides a strong discussion of the topic. |
Reflective analysis is excellent. Shows excellent insight and provides great depth in discussion of the topic. |
| Quality of discussion of future training aspects using Opera (20%) |
Discussion is inadequate and/or very limited. Fails to show insight and thoughtful discussion of topic. |
Discussion is basic. Shows some insight and provides some thoughtful discussion of the topic. |
Discussion is good. Shows good insight and provides a sound discussion of the topic. |
Discussion is very good. Shows very good insight and provides a strong discussion of the topic. |
Discussion is excellent. Shows excellent insight and provides great depth in discussion of the topic. |
| Quality of discussion of technological impacts in Rooms Division (20%) |
Discussion is inadequate and/or very limited. Fails to show insight and thoughtful discussion of topic. |
Discussion is basic. Shows some insight and provides some thoughtful discussion of the topic. |
Discussion is good. Shows good insight and provides a sound discussion of the topic. |
Discussion is very good. Shows very good insight and provides a strong discussion of the topic. |
Discussion is excellent. Shows excellent insight and provides great depth in discussion of the topic. |
| Report structure and Organisation (10%) |
Report structure and organisation shows inadequacies. Did not provide all of required sections & sub sections and/or adequate logic to argument. |
Report structure and organisation is adequate. Basic structure of report adhered to and/or logic to argument. |
Report structure adhered to and/or logic to argument. |
Very good report structure adhered to and/or logic to argument. |
Excellent report structure adhered to and/or logic to argument. |
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| Referencing technique (10%) |
Referencing is inadequate. In-text referencing is limited and/or incorrect and/or plagiarism is evident. End-text referencing is incorrect and/or references are missing. |
Referencing is adequate but a number of errors are present. In-text referencing has errors. End-text referencing has errors. More work is required to adhere to ECU Referencing guidelines. |
Referencing is good but some errors are present. In-text and/or end-text referencing has some errors as per ECU Referencing guidelines which need to be addressed. |
Referencing is very good. There may be some minor errors in the in text and/or end text referencing as per ECU Referencing guidelines which need to be addressed. |
Referencing is excellent. In-text and end text referencing all conforms to ECU Referencing guidelines. |
| English Language Proficiency |
Low | Developing | Moderate | High | |
| Sentence Structure |
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| Word Use |
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