A sustainability management system (SMS) is a framework with which an organisation can identify their sustainability aspects, define their policy commitments, set targets, conduct audits, implement programs, measure progress, analyse and improve performance, and engage with stakeholders through transparent reporting and dialogue. You will 1) outline the concept of SMS, 2) demonstrate how an SMS is operationalised through i) the engagement of stakeholders and ii) the auditing and reporting of processes and performance, and 3) how it has been implemented by the hospitality, tourism and/or events industry.
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