Identify and use a range of opportunities to maintain knowledge of current regulatory requirements
Maintaining current knowledge
Maintaining a current knowledge of regulatory requirements is crucial in ensuring that your organisation is operating legally and is protected from any legal liability which may occur as a result of non-compliance.
Opportunities to maintain knowledge of regulatory requirements may include:
➢ Discussions with experienced industry personnel
➢ Networking with colleagues and/or suppliers
➢ Participating in industry accreditation schemes
➢ Participating in industry seminars
➢ Membership of professional industry associations
➢ Participating in training courses
➢ Subscribing to regulatory newsletters.
You should ensure that you participate in as many of the above activities as possible in order to ensure that you are kept informed of important changes in the industry that may be reflected in changes in the legal requirements for your own organisation.
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Activity 4A
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4.2 – Use organisational communication methods to share updated regulatory knowledge
Organisational communication methods
Organisational communication methods are the ways in which information and ideas are shared between members of the same organisation. In the context of sharing regulatory knowledge, this will often be in the form of downward communications, i.e. senior staff members passing on information to staff at lower levels, although this may not be the case if external training agents are brought into the organisation or if mentorship or coaching techniques are used.
Organisational communication methods for the sharing of regulatory knowledge may include:
➢ Team meetings/briefings
➢ Updates to online learning portals
➢ Email
➢ Re-issuing of policy and procedure, e.g. employee handbook
➢ Change of signs and notices in works spaces
➢ Notice boards or other memos
➢ Training sessions / presentations.
You should ensure that you are familiar with the organisational communication methods available within your organisation and that you use these to their fullest effect.
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Activity 4B
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4.3 – Continuously review and distribute plans, policies and procedures for compliance with current laws and licensing requirements
Review plans, policies and procedures
Plans, policies and procedures must be regularly reviewed to ensure that they are current and accurate.
During a review, you may check that:
➢ Plans, policies and procedures have the most current information and ensure that work practice is to the most current standards
➢ Plans, policies and procedures cover all business operations; especially relevant if the organisation has initiated new work practices, such as offering new services or working with new equipment
➢ Plans, policies and procedures are worded in a way that can be easily understood; non-compliance in the workplace could indicate instructions that are vague or poorly worded
➢ The correct personnel (by name or job title) are indicated in procedures.
In your organisation’s plans, policies and procedures there should be no inaccurate information and no room for misinterpretation. Regular review can help to ensure that plans, policies and procedures remain suitable and relevant.
Distribute plans, policies and procedures
Plans, policies and procedures must be distributed to all staff members so that they can be aware of their personal roles and responsibilities and of the legal obligations of themselves and the organisation.
Plans, policies and procedures may be distributed:
➢ In initial training/orientation
➢ In handbooks, which may be re-issued in part or in whole when changes are made
➢ During presentations, training sessions, WHS lectures, etc.
Updates may be issued in part or in whole when there are changes in plans, policies and procedures. This may be done formally, such as in a group meeting or training session, or relatively informally, such as through an email attachment. However, it is important to confirm and verify that copies have been received by all personnel and that somebody is available to answer employee questions if necessary.
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Activity 4C
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Summative Assessments
At the end of your Learner Workbook, you will find the Summative Assessments.
This includes:
➢ Skills assessment
➢ Knowledge assessment
➢ Performance assessment.
This holistically assesses your understanding and application of the skills, knowledge and performance requirements for this unit. Once this is completed, you will have finished this unit and be ready to move onto the next one – well done!
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References
These suggested references are for further reading and do not necessarily represent the contents of this unit.
Websites
Fair Work Ombudsman, Australian Government, https://www.fairwork.gov.au
Australian Competition and Consumer Commission, https://www.accc.gov.au
Federal Register of Legislation, https://www.legislation.gov.au/
Department of Employment, https://www.employment.gov.au/
Tourism Australia, http://www.tourism.australia.com/
Safe at Work, http://www.safeatwork.org.au/
Hospitality Alliance Training, https://www.hospitalityalliancetraining.edu.au
Publications
‘Compliance and enforcement: How regulators enforce the Australian Consumer Law’, Commonwealth of Australia 2010
‘Doing Business in Australia: Employment Law’, K&L Gates 2013, http://www.klgates.com/files/Upload/DoingBusinessInAustralia_Employment_Law.PDF
All references accessed on and correct as of 08/06/16, unless other otherwise stated.
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