CASE STUDY
Ballarat Dentistry
Ballarat Dentistry provides general dental, orthodontics, and cosmetic dentistry services.
Patients travel from all around Ballarat and outlying areas to receive treatment. The group
provides services to new patients and ongoing patients.
All new patients commence with a comprehensive exam provided by a dentist. The
comprehensive exam includes a periodontal and dental exam of gums and teeth. Examination
of jaw and jaw joints, assessment of bite, and smile analysis. Ongoing general dental patients
are recommended to have a comprehensive exam every three to five years. The
comprehensive exam takes 1 hr and 30 minutes to administer. General dental patients are
given x-rays on site, while orthodontic and cosmetic dentistry patients are sent to an off-site
for specialist panoramic dental x-rays.
All ongoing patients are provided with full findings from the comprehensive exam by the
dentist, these findings have been carefully examined and analysed to provide a full report of
what is going on, what might be causing the problem, ways it can be treated, short term
options, long term options and how the dental work can be managed. All ongoing patients are
given a schedule of care, a copy of their x-rays, and a dental care package containing a
toothbrush, toothpaste, mouth wash and dental floss. It can take up to seven (7) days for
specialist panoramic dental x-rays to be provided to the clinic. This session takes about 45
minutes.
All ongoing general dental patients receive an initial treatment session by the dentist, this
session is typically 1-hour. In this session the medical history is confirmed, and any
medications taken are noted. Treatment is provided for a range of problems from removing
tooth decay, fill cavities and repair fractured teeth. Follow-up treatment appointments maybe
required. All general dental patients will receive maintenance care. This includes a twiceyearly check-up. During this check-up the dentist will discuss the patient’s medical history,
exam and clean the teeth and take any onsite x-rays. A maintenance appointment typically
takes about 45 minutes.
All ongoing orthodontic and cosmetic patients receive an initial treatment session by the
orthodontist. This session is typically 2-hours and can consist of treatments such as fixing
crowded or overlapping teeth or problems with jaw growth and tooth development. These
problems can be caused by tooth decay, accidents, generic, or inherited. Follow-up treatment
appointments maybe required.
All ongoing orthodontic and cosmetic patients receive maintenance care by the orthodontist.
This includes a bi-monthly check-up. During these check-ups the orthodontists and dental
surgeons will exam the teeth, adjust wires, clean teeth and perform a number of checks. A
maintenance appointment typically takes about 45 minutes.
Upon arrival all patients are requested by administration staff to complete the sign-in register.
New patients are requested to arrive around 15 minutes early to allow time to complete a
confidential patient information form, medical history and patient photo. Ongoing patients are
asked to provide updates to confidential information and medical history. The new patient
information is entered into a secure online database by administration staff. During each
consult the dentist enters details and care updates into the patient’s electronic care record.
Setting up a new patient record takes the administration around 30 minutes.
Prior to leaving each patient is asked by accounts staff to pay their fees in full. Discounts are
provided to those patients with private health insurance with general dental and/or
orthodontics extras cover. This check usually takes around 5 minutes for each consultation.
Private health insurance checks are repeated each appointment for all patients. All ongoing
patients are booked in for their next appointment. This takes around 5 minutes. Fees for
general dental, orthodontics, and cosmetic dentistry services patients are as follows:
| General Dental | Orthodontic | Cosmetic Dentistry | |
| Comprehensive exam |
$150 | $150 | $150 |
| Findings consult | $100 | $120 | $120 |
| Initial and follow up treatment |
Capped at $2500 | Capped at $6000 | Capped at $6000 |
| Maintenance treatment |
$100 | $120 | $120 |
| X-rays | Capped at $500 |
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