TP-Link Technologies Co., Ltd. www.tp-link.com
TP-Link Improves Guest Satisfaction
and Loyalty with Great Wi-Fi for
Luxury Hotel in Greece
CUSTOMER PROFILE
Name: Patmos Aktis Suites & Spa
Industry: Hospitality
Capacity: 56 Rooms
Location: Grikos Bay, Patmos Island, Greece
BACKGROUND
Patmos Aktis Suites & Spa is a fve-star
luxury hotel situated just a few steps from
the beach of Grikos Bay on Greece’s Patmos
Island. Patmos Aktis is a boutique hotel that
offers lavish suites, exclusive spa services,
spectacular dining and an elegant bar in a unique seafront
setting. Private pools and exclusive spa services complement
the scenery to set guests’ minds at ease. The hotel features a
beautiful mixture of traditional Greek architecture and
contemporary aesthetics.
www.tp-link.com TP-Link Technologies Co., Ltd.
SOLUTION
TP-Link provided a wireless network
solution that met all of the demands that
were outlined by Patmos Aktis Suites & Spa.
The comprehensive solution was
comprised of 43 EAP access points,
including 23 EAP110s, 17 EAP120s and
three EAP220s. TP-Link’s local partner
Datalab, based in Kos Island, implemented
the total project.
CHALLENGE
With its excellent service and facilities, Patmos Aktis is the
perfect choice for a secluded vacation for couples and
families, as well as a picturesque venue for occasions such as
weddings and high-profle business events, the staff
providing professional service for all. Wireless internet
access is undoubtedly an expectation for most guests
seeking to catch up on email, search for local attractions and
use web-based voice and video chats to keep in touch with
family and friends. Unfortunately, the previous network
solution was outdated, with poor wireless coverage, frequent
connectivity issues, weak security and lack of centralized
management taking their toll. The inefcient and vulnerable
network ultimately had a negative impact on guest
satisfaction.
Patmos Aktis turned to TP-Link for a new solution that would
resolve these issues and fulfll the following demands:
-Coverage for all 56 rooms and suites – no dead zones
-Reliable connectivity
-Sufcient capacity for providing enough bandwidth to all
hotel guests
-Intuitive and efcient centralized management to easily
control and monitor the entire network
-Customizable authentication
-Pleasant aesthetic design that would allow the access
points to blend effortlessly and naturally
with the hotel’s interior décor
The solution provided:
• Instant Installation
The easy-mount design allows the EAP to
be easily and seamlessly afxed to any wall
or ceiling surface, preventing disruptive
installation and maintenance.
• High Performance
The integrated Qualcomm Atheros 560MHz
chipset allows the EAPs to provide reliable
wireless connections and expansive
wireless coverage for guests and staff in
every part of the hotel. High-quality
hardware ensures a strong wireless signal
both inside and outside of the rooms where
it is deployed.
• Easy Centralized Management
TP-Link’s free EAP Controller software
makes management easy by providing the
network administrator with centralized
confguration options and real-time
monitoring capabilities.
• Guest Wi-Fi with Customized
Authentication Page
With the powerful Guest Authentication
functionality, Patmos Aktis was able to
establish customized settings for the guest
Wi-Fi network. They designed a unique
authentication page and established a
voucher system to limit the duration of use
for each guest. The administrator also
created a captive portal and implemented
unique temporary accounts for guests that
reflected the number of days they would be
staying at the hotel.
• Unobtrusive Aesthetics
With their unobtrusive ceiling lamp
appearance, EAP devices were compatible
with the hotel’s decorating style and were
deployed without affecting its beautiful
interior design.
• Cost-Effectiveness
The TP-Link solution offered the best value
and cost-to-beneft ratio compared to other
brands.
RESULTS
Compared with the previous network
solution, the TP-Link EAP Solution delivered
dramatically enhanced wireless
performance and provided guests with a
TP-Link Technologies Co., Ltd.
Building 24 (floors 1, 3, 4, 5) and 28 (floors 1-4)
Central Science and Technology Park, Shennan
Rd, Nanshan, Shenzhen, China
Specifcations are subject to change without notice. TP-Link is a registered trademark of TP-Link Technologies Co., Ltd. Other brands and product names are
trademarks or registered trademarks of their respective holders. Copyright ©2016 TP-Link Technologies Co., Ltd. All rights reserved. www.tp-link.com
strong, consistent Wi-Fi signal for the duration of their stay.
Guests reported great satisfaction with the wireless
experience.
“TP-Link has helped us provide an
outstanding customer experience with an
affordable and easy-to-maintain system. The
high-performance Wi-Fi provided the level of
service that we need to keep our customers
completely satisfed. I look forward to
continued cooperation with TP-Link’s
professional team on future projects.” –
Nikolaos Pouliou, Owner of Patmos Aktis
Suites & Spa
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